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Group Process

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2.1 Group process: inclusion A cornerstone for facilitators is to understand what happens to people in groups. To do this, we need to look both at what people set out to achieve, the task, as well as how they get along – the processes of group activity. People often behave quite differently in groups and teams from one-to-one settings. Some people become quiet, others turn into bullies or tormentors, some become jokers. For the facilitator who has to rely on others for getting the job done, this can be daunting. Why is it that a meeting feels electric one moment and awkward the next? Why do some people refuse to communicate while others do all the talking? It becomes easier to understand the process level if we take a practical example. …show more content…

(5 minutes) Discuss the reality of people feeling ‘in’ or ‘out’ of a team. Does it really happen? (5 minutes) Consider the issues and outcomes for people who might feel significant or insignificant in a team or group. Likely topics to surface here are trust, need for attention, feeling valued, sense of belonging, safety, communication, under-achievement. Prompt if necessary. (10 minutes) Ask the group to consider the case of a team that loses one or two of its key players. Get the group to brainstorm examples of how such a team might include or exclude new employees – for example, not introducing themselves, not sharing information, making in-jokes. (10 minutes) Ask people to discuss in pairs one or two experiences they have had when they felt excluded from a group or team and what impact this had on them. If they can’t think of any experiences for themselves, ask them to share their observations of other people who they’ve seen being excluded from a group or team. (10–15 minutes) Draw together the whole group for discussion. The point here is to raise awareness in people of inclusion/exclusion as an important reality of team behaviour. If people are excluding others or themselves this will impact on team performance. Consider, with the group, appropriate strategies for dealing with people who are either being

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