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Guild Mortgage Company: Case Study

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This is the second complaint submitted by M. Rocha received by Guild Mortgage Company (“Guild”).The first complaint was submitted on June 22, 2016. Guild provided its response to the First Complaint on August 05, 2016. For your reference, Guild’s response to the First Complaint is enclosed herein. This letter is in response to the emailed received by your office on September 14, 2016, in relation to the above-mentioned borrower. Thank you for the opportunity to review and address your concerns. The Mr. Rocha’s correspondence states he was preapproved for a loan product that he did not qualify for. He also expressed concern regarding the waiting period for 30 days prior to receiving notification he did not qualify; afterward being offered another loan product with a higher interest rate and a higher down payment. …show more content…

The loan application was submitted to Guild on 03/31/2016. On 05/16/2016, the loan officer communicated to Mr. Rocha through email, the investor had not approved the loan. However, the loan officer advised him that there were alternative loan options available. The he responded to the loan officer’s email the same day and informed the loan officer that he would like to proceed with the loan option for the 80-10-10 program (see attached email). The loan was then relocked on 5/19/2016 and on 05/20/2016, the borrower was sent a Loan Estimate for his 2nd mortgage which he signed and acknowledged. On 05/21/2016, he was emailed a Closing Disclosure for his 1st mortgage and mailed a Change in Circumstance letter (see attached). Upon your receipt and acknowledgment of the above-mentioned documents, the loan was approved by underwriting on

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