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Case Study Of 21st Mortgage

Decent Essays
21st Mortgage offers financing to people who purchase manufactured homes in all states except Massachusetts, Rhode Island, New Jersey, Alaska and Hawaii. The Knoxville-based company offers loans through mortgage brokers, manufactured home sellers and directly to consumers through an online application process.

BBB

21st Mortgage Corporation has an A+ rating from the Better Business Bureau (BBB). There were 26 complaints against the lender in the last three years. Nineteen customers reviewed 21st Mortgage; five gave them a positive rating, while fourteen people said that they had a negative experience with the company, with the common complaint of extremely ill-mannered representatives.

Yelp

With two out of a possible five stars on Yelp, it appears that consumers are unhappy with 21st mortgage, however, recent reviews are glowing. Consumers were upset when their loan was sold to 21st mortgage; they claim that customer service is terrible and that the lender makes it difficult to pay extra and have the money applied to the principle.
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As on Yelp, individuals are complaining out the service they receive after their mortgage being sold to 21st Mortgage.

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