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Health Plan Survey Paper

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The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Health Plan Survey is a tool used to collect standardized information that analyzes the experience of enrollees' through health plans and their services. The intent is to design a support system that assesses consumer’s performance with the health plans and it allows them to choose the plan that best suits their needs. It was first launched in 1997 and has now become the national standard when it comes to both determining and reporting the experiences of consumers through their health plan. Almost every state conducts this form of standardization and sponsors within the U.S. include health plans, state agencies who regulate health care, as well as federal agencies, such as the Department of Defense and Centers for Medicare & Medicaid Services.
The health plans are also able to examine the information gathered in order to use it to their advantage by identifying their weaknesses to target areas of improvement and building on their strengths to ensure efficiency. The Health Plan Survey 5.0 version is an example of a standardized measurement system used so that questionnaires, other optional …show more content…

Essentially, these surveys are a very significant aspect of care since consumers and patients are both to have the best source of information. All the information retrieved is stored in CAHPS Database, which is the repository of all the surveys. The Health Plan Survey Databases primary purpose is to facilitate assessments made based on results from participants. The main benefit is that it is a voluntary compilation of survey results that range from a large amount of data and narrows it to a single database, so it can enable participants to compare their personal results with the overall survey outcomes. In this case, the CAHPS Database intends on offering an important source of quality as measured by CAHPS

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