History And Evaluation Of Total Quality Management

1993 WordsNov 4, 20168 Pages
CHAPTER ONE INTRODUCTION 1.1: History and Evaluation of total quality management. Total quality management (TQM) is a management philosophy developed by Deming based on his experiences in US industry before and during the Second World War. The successive implementation of TQM by Japanese industry, but not by the USA, is widely credited for the former’s marvelous post‐war economic modernization and the current massive trade inequity between the two countries. Deming (1986) published a book entitled “Out of the Crisis”, in which he summarized his ideas and encouraged US industry to implement them as the Japanese had done so successfully. The TQM philosophy has also been promoted by a number of prominent writers, principally Crosby (1979, 1984), Ishikawa (1983, 1985) and Juran (1988, 1989). Although TQM was originally intended for the industrial sector, Deming (1986) pointed out in the preface to his book “Out of the Crisis” that his management principles could be applied equally well in service industries. The service industries, he emphasized, “include government provisions, education and the delivery”. In fact, whenever an organization has a series of activities directed towards a clear final result, it has business processes which can be examined and developed by TQM techniques. There are number of researchers in the field of education including, Byrnes (1992), Bonsting (1992),

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