The Four C's Of Total Quality Management

Quality is a measurement of how well we adhere to our documented processes, which in turn reflects on how we are delivering the On Your Side Promise to our members.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

The purpose for managing quality is so the project is delivered at an acceptable level of quality requested by the client. Quality management ensures the quality of the project and quality of the processes to manage the project are at the highest standard possible which is done by creating the quality management plan looking at the key areas which are;

Quality is one of the five performance objectives and having a high-quality product or service often represents an essential element when being considered by the customer. Quality is a

Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).

Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. It does not only focus on product and service quality, but also on the means to achieve it. Quality management uses quality assurance and control of processes as well as products to achieve more consistent quality.

Quality in fact has no exact definition, the term usually refers to creating designing the activities and operations of a single cooperation or business insure of quality organization skills and to also improve the services as well. Quality is also known for its capabilities for its learning process as well as its promise to be able to apply greater standards in order to better things in the company and or the organization.

Total quality management (TQM) is the organization-wide effort to install and make permanent a climate in which it continuously improves its ability to deliver high-quality products and services to customers. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously-developed tools and techniques of quality control. As a business phenomenon, TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma

Quality management systems play an important role in ensuring the effectiveness and perfection of products and services along with high standards of quality. Operations and quality management are just like the two sides of a same coin. Both these systems are critical in determining the accomplishment of organizational objectives and targets. According to the Quality Guru, Juran, the quality management consists of a trilogy of functions including, Planning, assurance and control of quality. But in addition to this trilogy, quality improvement is another major aspect of Quality and system management. Thee

The objective of this study is to examine quality management in business and to apply contemporary theory.

In the business context, quality management is a broad concept. Customer demands quality in a product rather than price. So, organization must focus on the quality enhancement. Quality usually leads to increasing cost. Business organizations have to manage quality in such a way that it leads to as minimum cost as possible. Not every organization can do this. But, it should be their main goal and objective of structuring their business. In the competitive market, quality management is the most important term that is to be considered in every process.

Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all the aspects of the consumers’ needs limited by the price and delivery s/he will accept. Quality can be viewed from two perspectives:

In general, the quality depends upon the role of the people describing it. The word Quality rolls around the approach of exceeding and meeting customer expectation to a product. Managing high quality is a continuous and ever changing process that indicate the ideas of working constantly toward better quality. Maintaining better quality covers every aspect of the company: environment, people, and processes. In general quality can be described as a” degree or amount of customer satisfaction”. As per the ISO standard the word quality is defined as “The totality of characteristics of an entity that bear on its ability to stated and implied needs.”. The word quality varies based on the needs like stated and implied. Stated Needs: are the one which are expressed in terms of detailed words from example: ‘Good quality ball point pen with metal body ‘. Implied Needs: are the supporting details of the required product, example: ‘Obvious needs like for a pen- Ability to write ‘.

A2) A process is a set of activities that takes in time, resources and cost to produce a specified Project. Only a highly quantified and a rich in quality input can produce an output which reflects the same quality. Hence quality standards should not only focus on the end deliverable which is the system or the product but also should be applied to the processes and machinery involved in producing the system.

The success of a brand in customer satisfaction is quality. Companies conform to requirements set by consumers. Quality is significant on the performance of a product, the interaction of a product meeting or exceeding consumer expectations based on its performance is how quality is evaluated. Product quality adds many benefits for a company. Product quality allows companies to charge higher prices to consumers.