Hospital Consumer Assessment Of Healthcare Providers And Systems

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Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) What is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and how can they improve the quality of health care that we receive when we go to the hospital? This paper will answer those questions and will also show why they are so vital to the healthcare industry. In the United States the quality of health care that people receive changes in accordance to the region and is more than often just not sufficient. Because of the lacking care among these hospitals, federal policy makers and private organizations have put in motion a very important program that will collect and publicly report that gathered data on the quality of health care…show more content…
(Faber, 2009)
HQA and CMS Support HCAHPS
Hospitals implement HCAHPS with the support of the Hospital Quality Alliance (HQA), a public or private partnership that includes key hospital and medical associations, consumer groups, measurement and accrediting bodies and government agencies that have the same interest in improving the quality of hospitals. The Hospital Quality Alliance (HQA) program that is overseen by and public and private entities, that include the Centers for Medicare and Medicaid Services (CMS) as well as the Joint Commission, is dominating this effort in the hospital district, generating reports quarterly on the delivery of effective services for mutual conditions. Even though the Hospital Quality Alliance has made this data more available to the public, there has not been enough information on the quality of hospital care from a patients ' point of view. As the Institute of Medicine shows, the foundation of patient centered care is a key factor to having a premium health care system. The HQA backs HCAHPS. To deal with this information gap, the Hospital Quality Alliance program integrated the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey into its series of measurements. Several hospitals have
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