Southeast Region Tampa General Hospital : Needs Assessment

The Hospital Consumer Assessment of Healthcare Providers (HCAHPS) began in 2006 with a 27 question survey that is distributed to discharged patients. This survey process was originally designed to help patients compare hospitals in their area to be able to make an informed choice for their healthcare needs. In January 2013, five additional questions were added to the survey. Beginning this year, Medicare reimbursement rates to a hospital are tied to the hospital’s patient satisfaction scores. Therefore, hospitals are continually looking for ways to improve

Information obtained for this project included researching hospital scores from the Centers for Medicare & Medicaid Services (CMS) hospital consumer assessment of healthcare providers and systems (HCAHPS), The Leapfrog Group, American Hospital Directory, an interview with the Vice President/Chief Nursing Officer (VP/CNO) of the facility, a letter from the President/Chief Administrative Officer (CAO) of the facility, Covenant Health websites, Medicare website, the Joint Commission website, national practice standards, as well as personal knowledge gained while working in the facility.

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported review of patients ' perspectives of hospital care. While many hospitals have collected information on patient satisfaction for their own internal use, until HCAHPS there was no national standard for collecting and publicly reporting information about patient experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.

The location of the main general hospital in the city was clearly not chosen with sustainability in mind. Tampa General Hospital, one of the highest rated hospitals in Florida, is located on low-lying Davis Island connected to Downtown Tampa by two narrow bridges. When the city experiences tropical storms, this area is susceptible to extreme flooding. Typically, locals can find

Healthcare is in a constant state of change with movements that impact rates, access and quality of care. Hospitals have become more competitive due to the rising cost of care delivery and the reduction in reimbursement from payers. This causes difficulty in delivering quality care to all patients, which is being measured by mandated patient perception surveys, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). HCAHPS scores are part of value

Nursing satisfaction has criteria for change; as documented in the Future of Nursing’s report, by the Institute of Medicine in cooperation with the Robert Wood Johnson Foundations’, Campaign for Action. (IOM, 2010) (RWFF, 2010) Both reports lay the groundwork that influences NC current nursing shortage. At the same time; to make health care more affordable, the Affordable Care Act was entered into law (ACA, 2010). Additionally, hospitals and other health care facilities are applying for, and meeting criteria for accreditation and is very clear about implementing a mandatory, entry level, BSN

The assessment framework is used to determine whether a child is in need and if so the nature of their needs. Once the needs have been established then interventions can be put in place.

In this paper I will complete a needs assessment and explain how I used the assessment to help complete my course project. By doing so, I hope to help the reader understand the process involved in developing a training strategy to address the needs that will be identified.

A needs assessment encourages supportive relationships to reduce the risk of abuse and neglect, a demonstration of a needs assessment is as follows: Needs assessment is the key to ensuring that the required range and capacity of services is available and accessible to service users and their families in a local area. A good need assessment process will:

At present, the accreditation is a process of review that health care organizations participate in to display the ability to meet approved criteria and standards of accreditation. Accreditation represents agencies as credible and reputable organizations dedicated to ongoing and continuous compliance with the highest standard of quality. Professional accrediting agency work together with the health care industry experts to create standards to ensure that quality is maintained throughout all aspects of an organization (Accreditation Commission for Health Care, 2008; Greenfield, Pawsey & Braithwaite, 2010). However, the on-site surveys are conducted, today unannounced, by health care industry experts. A inclusive review is conducted of organizational structure, policies and procedures, compliance with federal, state, and local laws, leadership, patients’ rights and responsibilities, fiscal operations, human resource management, provision of

Morrison describes “six identifiable categories of needs are used for planning and conducting a needs assessment.” (2013, p.31) Identifying the needs for Khepera Charter School falls under the anticipated or future needs category. Anticipated needs focus upon possible changes that will occur in the future. To identify the type of need, “interviews and questionnaires.” (Morrison et al., 2013, p.34)

The needs assessment consists of eleven total questions. The first nine questions employed a rating scale of 1 through 5. Question ten asked participants to choose one of the nine ELA shift kits on which they’d like to receive more information. Finally, question eleven asked teachers to rate our school’s progress on creating

There are three acute care hospitals in Bay County area: Gulf Coast Regional Medical Center, Bay Medical Center Sacred Heart Health System and Sacred Heart Hospital on the Emerald Coast. All three hospitals provide emergency services, outpatient department is able to accept lab results electronically from outside laboratories in the different hospitals, use electronic record system in order to track lab tests and results of their patients and use safe surgery checklist for both inpatient and outpatient checklist for safe surgery results.

West Florida Regional Medical Center (WFRMC) located on the north side of Pensacola, Florida competed strongly with sacred heart and Baptist hospitals for patients. WFRMC’s CEO John Kausch was an active member of the Total Quality Council of the Pensacola Area Chamber of Commerce (PATQC) (McLaughlin, C.P., Johnson, J.K., & Sollecito, 2012).. PATQC’s vision was to develop the Pensacola, Florida area into a total quality community by promoting productivity, quality and economic developments in all area organizations both public and private (McLaughlin, et, al., 2012). John

An organization such as the Oregon Association of Hospitals and Health Systems (OAHHS) is established to help Oregon hospitals understand how to best serve their unique communities, while continuing to reach state-wide goals. OAHHS currently has a primary goal of helping Oregon hospitals to reach the Triple Aim determined by healthcare reform: improving the quality of patient care and population health, while reducing the per capita costs. This type of organization completes ongoing analyses of their business, on a regular basis to ensure that they are communicating the most up-to-date information to the hospitals of their state. A SWOT analysis is one type on analysis that can help them to determine internal and external factors, including environmental and marketing challenges that may need addressed.