Credit value: 5
DR AF
Most people have experienced the hospitality industry. The industry is vast, and constantly changing to meet customer expectations. It is also a very diverse industry, ranging from stays in a five-star hotel to meals in a fast-food outlet.
In these first two units, you will develop your knowledge and understanding of this exciting and fast-moving industry. You first consider the different types of businesses in hospitality industry at national and local levels. You will explore the types of hospitality jobs, and the skills needed to work in the industry. You will then go on to look at the products and services offered in different hospitality settings, and how other businesses, such as those in the travel sector,
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spitality industry to the UK economy Assessment activity 1, page xx
of different job roles in the commercial sector and different job roles in the catering service sector Assessment activity 2, page xx
Unit 1 and Unit 2 Exploring the hospitality industry
Unit 2 Products, Services and Support in the Hospitality Industry
To achieve a pass grade the evidence must show that you are able to:
P1 identify products and services available
To achieve a merit grade the evidence must show that, in addition to the pass criteria, you are able to:
M1 explain which products and services are
To achieve a distinction grade the evidence must show that, in addition to the pass and merit criteria, you are able to:
D1 analyse the differences between
to customers for different hospitality businesses in their locality Assessment activity 3, page xx
P2 explain examples of support other
offered in hospitality businesses Assessment activity 3, page xx
M2 explain how different hospitality
the products and services offered in different hospitality businesses Assessment activity 3, page xx
D2 analyse how support given by other
industries provide for the hospitality industry Assessment activity 4, page xx
businesses are supported by other industries Assessment activity 4, page xx
industries to hospitality businesses could be improved Assessment activity 4, page xx
How you will be assessed
DR AF
Tanya, 15-year-old learner
Marketing Chapter.indd 3
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Education is a long-term investment. We, as students, work hard to acquire knowledge and to hone our skills so that we may use them one day. The effort we put into a single assignment should be considered as both for that specific assignment and for our rounding as complete, educated individuals. And with this mindset, students should be motivated even more to put more effort and hard work into academics, with the goal of bettering themselves for the future and advancing their prospects as individuals. And with this hard work and effort will come progress, and this progress should be reflected in the grading—not necessarily on individual assignments, but on the student’s education as a
In relation to hospitality and catering, the non-commercial or “public” sector exists in the form of hospitals and institutes of education. Organisations in the commercial sector are privately owned and exist solely to find a niche to exploit to make money. While money-making is still a factor in the private sector, it is not the main goal. With the primary goal, demographic and expectations of the target audience, along with location and budget, all taken into account, different areas of the hospitality and catering industry begin to differ widely.
the student’s standing in the course; a paper grade that does not increase the student’s final
Review all work and complete everything for Criterion B. Turn in all of the work.
6. To be sure of receiving a passing grade, the students must obtain a minimum of 50% in both components to pass the course. DONE
To achieve a merit grade the evidence must show that, in addition to the pass criteria, the learner is able to:
The QUALITY of your reports/summaries is very important, your ability to summarize important points will be taken in account when grading
A comparison of norm-referencing and criterion-referencing methods for determining student grades in higher education. (n.d.). Retrieved February 3, 2015, from http://www.cshe.unimelb.edu.au/assessinglearning/06/normvcrit6.html
Pupils are expected to compete in order to achieve better grades than their fellow classmates.
A student can be excluded from their peer groups because they have a bad grade. Being left out can make a student not want to improve academically. If they get bad grades others will see them as a poor student and will expect them to do poor in life. The process most schools use to evaluate student performance is grade point average and class rank. The academic recognition programs that exist in the United States are driven by a student’s grade point average and class rank. Those measures serve as the primary method in establishing student recognition. If this ranking is not the sole factor in the recognition program, it is always included in the student’s assessment. The school culture recognizes individuals that are in the top one-third of the school’s class rank
the restaurant industry produces the most income which is not as profitable as other industries
Five years ago was when I knew I wanted to work within the hospitality industry. This was the time in my life where I came to the realization that this fun and entertaining industry was a place where I could develop a career. Every since this time in my life I have been creating goals for my career and steps to achieve these goals. One of these steps to achieving a successful career includes attending a university to study hospitality. This step has brought me to this point, where I am creating goals specifically for this course. I believe creating these goals will put me in a position to better succeed. I know being successful in this course is important because the information taught will help me in achieving my career goals.
Before we can use success to motivate our students to produce high-quality work, we must meet three conditions:
Even when the world economy is showing a sluggish growth with uncertain employment prospects, the fast growing hospitality industry is heralding a pivotal change in career options with an exciting variety of career choices thereby increasing scope and future prospect of hospitality and tourism industry.
Being a Hotel General Manager would be my ideal job in the Lodging Industry. To get the that point of being a General Manager would take years of working in the hotel industry as well as having the proper education to preform the job. My plan of action would be to start out as a check-in agent or a front desk associate at a hotel. This would give me experience in working with guests and with numbers, knowledge every General Manager needs. Working at the front desk initially would give me a good idea what each department in the hotel does, and perhaps I would move on to another job in the hotel just to gain more experience. A good General Manager needs to know how everything in the hotel functions.