Credit value: 5
Most people have experienced the hospitality industry. The industry is vast, and constantly changing to meet customer expectations. It is also a very diverse industry, ranging from stays in a ﬁve-star hotel to meals in a fast-food outlet.
In these ﬁrst two units, you will develop your knowledge and understanding of this exciting and fast-moving industry. You ﬁrst consider the different types of businesses in hospitality industry at national and local levels. You will explore the types of hospitality jobs, and the skills needed to work in the industry. You will then go on to look at the products and services offered in different hospitality settings, and how other businesses, such as those in the travel sector, …show more content…
spitality industry to the UK economy Assessment activity 1, page xx
of different job roles in the commercial sector and different job roles in the catering service sector Assessment activity 2, page xx
Unit 1 and Unit 2 Exploring the hospitality industry
Unit 2 Products, Services and Support in the Hospitality Industry
To achieve a pass grade the evidence must show that you are able to:
P1 identify products and services available
To achieve a merit grade the evidence must show that, in addition to the pass criteria, you are able to:
M1 explain which products and services are
To achieve a distinction grade the evidence must show that, in addition to the pass and merit criteria, you are able to:
D1 analyse the differences between
to customers for different hospitality businesses in their locality Assessment activity 3, page xx
P2 explain examples of support other
offered in hospitality businesses Assessment activity 3, page xx
M2 explain how different hospitality
the products and services offered in different hospitality businesses Assessment activity 3, page xx
D2 analyse how support given by other
industries provide for the hospitality industry Assessment activity 4, page xx
businesses are supported by other industries Assessment activity 4, page xx
industries to hospitality businesses could be improved Assessment activity 4, page xx
How you will be assessed
Tanya, 15-year-old learner
Marketing Chapter.indd 3
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A comparison of norm-referencing and criterion-referencing methods for determining student grades in higher education. (n.d.). Retrieved February 3, 2015, from http://www.cshe.unimelb.edu.au/assessinglearning/06/normvcrit6.html
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