preview

Hrm 531 Week 3 Work Design Approaches

Decent Essays

According to Cummings and Worley (2015), the three different approaches on chapter 14 focuses on the “work design to create jobs and work groups that generate high level of employee fulfillment and productivity. Work design has been applied and researched extensively in organizations” (p. 403). When work is designed to fit all the factors for the organization, it is both satisfying and productive for the employees and the organization. As an employee, working for an organization that focuses on the employee fulfillment is fundamental in maintaining employee morale and retention. The first approach is the engineering approach, which “focuses on efficiency and simplification, and results in traditional job and work-group designs. Traditional jobs involve relatively routine and repetitive forms of work, where little interaction among people is needed to produce a service or product” (p. 404). This approach has been applied to previous call center jobs like Cigna Healthcare, a health insurance company and Family Healthcare Network, a chain of community clinics for low income families. The engineering design allows workers to learn tasks rapidly; they permit …show more content…

405). In addition, this approach is divided by two factors, a “motivator”. Work attributes such as, meaningfulness, responsibilities and recognition. The second factor is “hygiene factors”, which impact that overall necessities and results of the organization. This approach is factored in with banks like Bank of America. Tellers are motivated to counter sell products to customers and are rewarded at the end of each month when reaching targeted incentives. Holding a banking job gives the employee a huge sense of responsibility and

Get Access