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IKEA Managing Cultural Diversity P Essay

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IKEA: Managing Cultural Diversity
P. Grol, C. Schoch, and CPA
After firmly attaining leadership within Sweden, where it holds more than 20 percent of the overall market, IKEA has succeeded over the last 25 years in doing what 110 furniture distributor has ever attempted: to become a global player in an industry formerly considered by na¬ture to be local.
Today IKEA delivers low-priced quality furniture to key markets throughout the world. It is the only distributor in its field to have successfully established itself in all parts of Europe, including south¬ern and eastern Europe, and more notably in North America, includ¬ing the USA. It has stores today in the Middle East, Singapore, and Hong Kong and is preparing to enter the Chinese …show more content…

IKEA’S successful development, particular organizational capacities, and the bold and inspired leadership of its entrepreneur-founder have all been largely written up and commented. Its organization, communication, marketing, product range, and store layouts, all tell the same story - the story of the “IKEA. Way.” A way strongly rooted in the personality of founder Ingvar Kamprad and the Swedish (regional) culture that he grew up in.

The “IKEA Way”: Doing Things Differently
What is it that makes IKEA so different? Is it just a matter of “qual­ity goods at affordable prices”? Or is there a deeper explanation? When asked these questions, IKEA managers and personnel become mystical and somewhat vague. “It is really a winning combination of price and a merry feeling, a feeling of delight,” a Dutch marketing manager answers. This feeling and a conscious awareness that, in addition to the competitive advantage, there is something strong and intangible at IKEA that drives and motivates its success, is shared by Ikeans throughout the organization. Could it be that the “IKEA Way’s” combination of vision, charismatic leadership, sound business princi­ples is subtly reinforced by the influence of Swedish culture? Could it be that Swedish, or Scandinavian, culture contains elements that fa­cilitate international expansion?

North America

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