ILM3 Management: Understanding how to motivate to improve performance

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Understand the factors that influence motivation levels in the workplace
We can define motivation as the desire and willingness to do something and the inner force that helps individuals achieve their goals. Understanding what motivates employees and what employers can do to motivate their employees has been the focus of research for many years. This is mainly because motivated employees can provide an organisation with a distinctive advantage and a competitive edge and by being more productive they can help the organisation thrive and survive. In a public service organisation such as West North West Homes we would expect staff to be motivated partly by the desire to have a positive impact on others. Someone working within a sales team
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Personality differences can mean that individuals take varying approaches to work style and interacting with other employees, managers, clients and competitors. When employers understand how personality affect behaviour in the workplace this can help determine what motivates the employees to perform or behave in a certain way.
Workplace motivation can be influenced by individual differences. Using Gardner’s Multiple Intelligence Test my personal intelligence is classed as Interpersonal. People with Interpersonal characteristics have the ability to relate to others, they understand the relationship between people and their situation and have excellent communication skills. The preferred learning style is human contact, communications, cooperation and team work. Gardener identified six other types of intelligence:
• Linguistic: interested in words and language
• Logical-mathematical: logical thinkers
• Musical: has musical ability
• Bodily-kinaesthetic: good body movement and control
• Spatial-Visual: has great visual and special perception
• Intrapersonal: is very self-aware
Interpersonal people have high emotional intelligence which fits in with my role as a Tenancy Support Officer. It is a good fit with job roles that involve counselling, support, advice, holistic services. Psychologists, doctors, healers, carers and coaches are other examples of

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