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Importance Of Communication Skills In Nursing

Decent Essays

Improving Communication Skills
How does understanding the many aspects of a patient's illness (including effect on the patient's lifestyle, work, and family) allow medical assistants to provide better patient care?
As a medical assistant (MA), our primary goal is to obtain accurate and pertinent information about the patient. To be successful means we need to understand that good communication is vital and we need to know how to use effective listening skills. It is important as an MA to understand the illness or chronic condition so that we are able to help the patient have an understanding of what to expect. Before rooming a patient, we need to be familiar with the medical and family/social history of that patient. Knowing about the patient will help to assess what the patient may need. A key to assisting a patient is to help them become informed, pro-active patients. The patient who is involved in their own care often make healthier decisions so that there are better outcomes. A patient who has been diagnosed with an illness or a chronic condition, will often have to alter their goals, lifestyle and employment. By understanding what the patient needs, we will be able to provide the care they need.
What can medical assistants do to improve their communication skills with the patient?
Good communication skills can improve the patient’s compliance and overall satisfaction by listening, showing empathy and paying attention to what the patient is saying.
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