Medical Assistant Narrative Essay

1146 Words5 Pages
A Narrative Essay in Medical Assistant

The first section of the following essay will explain the communication skills such as having a great attitude, being able to understand the patient and physician; and also how to relate what the doctor has diagnose to the patient will help me become a great medical assistant. The next section will explain why conflict resolution is important in my career field. The last section will describe a conflict and how I resolved it; and also how I would change the way I handled it. The following communication skills are important in my career field. Having a great attitude is a plus as a medical assistant because this field is a customer service field, and when you make the clients feel welcomed, it
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Being able to work in teams as a medical assistant is helpful because in any situation I would need the assistance of my co-workers. Being able to break information down to where the patient or patients can understand is a wonderful skill to posses because I will be dealing with so many cultures, ethnicity, and age groups. A lot of people do not understand when doctors and even medical assistants use certain terms, so when they are spoken to where they can understand, it makes them feel better just knowing what is going on instead of feeling more confused than what they was when they came in. And also it lets them know that you care enough to take the time and effort to make sure they understand. According to Engel (2000), Kamien explains that “the task of general practice should go well beyond simply dealing with a patient’s presenting complaint” (p.4). The same explanation applies to adapting to change as a medical assistant in the sense that I should be able to listen and adapt to each patient’s needs that I come in contact with. Being able to adapt to change is a plus because as a medical assistant I will be dealing with new equipment, new procedures, and different co-workers that might be able to show me better ways to treat the patient’s complaints. As a medical assistant, being able to adapt to change goes hand and hand. I would have to be able to adjust to the problems that each person
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