Improving Customer Loyalty And Satisfaction With Quickbooks Enterprise Integration Of Ecommerce Activities

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Improving Customer Loyalty and Satisfaction with QuickBooks Enterprise Integration of eCommerce Activities

Improving Customer Loyalty and Satisfaction with QuickBooks Enterprise Integration of eCommerce Activities
Today’s digital marketing has changed the way many people shop and buy products. It’s difficult for B2B eCommerce companies to meet customer hopes and expectations when prospective buyers don’t have the options of picking up the products, smelling them and seeing them from all angles. That’s why it’s critical for businesses to empower customers with full-featured, self-service systems. Regardless of the software--whether ERP, CRM or some hybrid accounting system--integrating software’s functions into the company platform’s API
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Splitting and sending orders to different warehouses and associates for fulfillment
Supporting and automating cross-selling and upselling efforts
Customizing promotional efforts based on user behavior, customer history, buying profiles, etc.
Enabling flexible returns and cancellations online and in brick-and-mortar stores
Providing expanded payment options and shipping strategies
Incorporating incentives into targeted marketing campaigns
Reducing theft and fraud

The Association of Certified Fraud Examiners reported that companies lose a median rate of 5 percent of revenue due to fraud and theft. [2] Globally, this amounts to $3.7 trillion, and small-to-medium-sized enterprises average greater losses as percentages of income. Automated alerts and custom reports that are generated by integrated software can detect fraud proactively.

Managing Shipping, Inventory and Logistics
Integrated QuickBooks functions deliver a suite of self-service features for customers that include choosing

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