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Individual Assignment Ben Waters : Question Questions

Decent Essays

EMPL3270 Individual Assignment Ben Waters - Question 1

Fells (2016, p. 211) wrote “ just as a doctor works to bring a person back to health, so too a mediator works to bring a deadlocked negotiation back to a situation where the parties can reach agreement”. This essay discusses this statement with reference to contemporary research on dispute resolution. In order to comprehend how this is achieved, we must consider the DNA helix, the types of mediation, the mediation process and mediation tactics. Negotiation and mediation are processes used to resolve opposing preferences between parties. Negotiation is defined in Fells (2016, p. 3) as “a process by which two parties with differences that they need to resolve try to reach agreement …show more content…

The twists of the helix represent how negotiation is not a straightforward process. The links between the strands of the DNA can be viewed as the key elements that give life and structure to a negotiation - reciprocity, trust, power, information exchange, ethics and outcome (Gillan 2016). Often in a negotiation the parties become deadlocked.

According to Fells (2016) a deadlock occurs as a stage in the negotiation process where no evident progress is being made. In terms of DNA, a negotiation becomes deadlocked when its DNA is incomplete or damaged. If a negotiation becomes deadlocked, the disputants may turn to mediation, arbitration or court decision to resolve the situation (Fells 2016). A mediator can become involved and follow a process in order to bring the situation back to where an agreement can be reached, often involving the key elements of the DNA helix. A mediators functions are to create favourable conditions for all parties, assist in communication, facilitate negotiations and encourage settlement (Boulle 2001). Wall, Stark & Standifer (2001) identify three defining elements of mediation as assistance or some form of interaction by, a third party who, does not have authority to impose an outcome.

According to Carnevale & Pruitt (1992) mediation is generally effective, commonly resulting in agreements being reached, participants satisfied and a high level of compliance. The

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