Integrating Km with the Bsc at E-Land

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1. What are the main characteristics of E-Land’s knowledge management?
As you can see from Fig.1)KM model, by constructing the cycle which integrates performance management, knowledge management and learning organizations, BSC process is used as the Knowledge Management tool. This structure creatively applies structural characteristics of BSC to Knowledge Management and is expected to systematically raise knowledge workers’ productivity. KM formed the cornerstone of E-Land Group’s operational excellence strategy. Following four reasons are
① Capturing and sharing best practices: The Chief Knowledge Officer’s team created an integrated KM/performance management structure. Key components included tools and processes for capturing and
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It was originated by Drs. Robert Kaplan (HBS) and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance. The balanced scorecard has evolved from its early use as a simple performance measurement framework to a full strategic planning and management system. The “new” balanced scorecard transforms an organization’s strategic plan from an attractive but passive document into the "marching orders" for the organization on a daily basis. BSC provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. The BSC suggests that we view the organization from four perspectives, and to develop metrics, collect data and analyze it relative to each of these perspectives:
2008 Spring KAIST Graduate School of Management
[MGT 542E] Management Information System, Prof. Lee, Hee Seok
[Why is KM integrated with BSC at E-land?]
E-Land utilizes the feedback process of BSC for a strategy-centered organization, i.e. a learning organization, to make all employees experience success through the strategy and then grow. A

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