Introduction
The concept of knowledge management (KM) was introduced early in 1990s, which include business administration, public policy, information systems management, library and information sciences. Knowledge Management became popular in the 1995 with the publication of The Knowledge- Creating Company written by Nonaka and Takeuchi.
KM is the base for evidence-informed decision making, because it requires organizations and/or individuals to create, access, exchange and translate knowledge to be applied to a specific policy or program challenge. KM encourages innovation and when an individual and a social system accept an effective idea or new practice, successful dispersal of an innovation occurs.
In general, knowledge can be divided into two categories: Explicit knowledge and Tacit knowledge. Explicit knowledge can be directed in words and can be distributed through written documents, manuals, or database. Tacit knowledge is the knowledge existed in our minds, which is hard to express and could be shared via discussion, stories, observation, and personal interaction. KM supports the transferring and storage of both Tacit knowledge and Explicit knowledge.
The interest in KM also increased in fields outside of business, especially in the health care, where health specialists start to look at the possibilities to embed KM concepts in their own practices and institutions. Developments in business processes, better communication with other departments or with
In order to manage knowledge successfully, it is essential to clarify the essence of knowledge before identifying the importance of knowledge management. The perception of knowledge has been varied broadly; however, one of the generally accepted defintion is from Davenport and Prusak (1998). According to their points of view, knowledge is defined as a set of experience and values, it either comes from individuals ' mind or roots in the organisation, which can be found in the documents, routines, practices and norms, and is assumed to flow between individuals through various networks, being used to assess and embody new
As a part of “$1 billion revenues by 2014”, the success of this initiative progrom great depended on the knowledge management function. KM would help in the ideation process and would provide critical IT systems support through Neuron. According to the process of the “5*50” initiative program, the KM function would alter its roles and responsibilities in following fields:
What exactly is knowledge management? “Knowledge management is defined as developing a system to improve the creation and sharing of knowledge critical for decision making” (Kreitner, 217). Tacit knowledge involves the creative minds of the production because “it is personal, intuitive, and undocumented
Knowledge and Skills [KS 1.1: Well-researched knowledge and critical understanding applied to issues at the forefront of a specialised discipline area]
While Knowledge Management (KM) is important in any business however, there is no real agreed upon definition. KM is a concept that includes the
The second aspect of the paper will discuss the successful knowledge management system implemented at the Indian IT giant, Infosys Limited. The paper will review how Infosys implemented their KMS along with presenting several early challenges the firm confronted, and the measures it took to combat these challenges.
The technology is changing rapidly; it is used for the survival of the companies in the market. There are different IT based tools used by the different organisations according to their structure and requirements of the organisation. Some of the IT based tools are: internet, brainstorming sessions, video-conferencing, knowledge maps, and many others.
Knowledge can refer to a theoretical or practical understanding of a subject. It can be tacit (as with practical skill or expertise) or explicit (as with the theoretical understanding of a subject); it can be more or less formal or systematic. Botha et al (2008) pointed out that tacit and explicit knowledge should be seen as a spectrum rather than as definitive points. Therefore, in practice, all knowledge is a mixture of tacit and explicit elements rather than being one or the other. The most important distinction within KM is between explicit and tacit knowledge. The overload of data is making knowledge management increasingly more important as it facilitates decision-making capabilities; builds learning organizations by making learning routine, and stimulates cultural change and innovation.
Understanding the nature, role, importance, and value of tacit knowledge at individual or group level, is imprudent to formulating a KM strategy You must also formulate decisions about the organizations cultural change, picking the appropriate tools and finding a suitable measurement system. Without awareness of tacit knowledge any KM program is unlikely to maintain perspective and balance. In contrast to the views held by the tacit knowledge approach, the explicit knowledge approach shows that knowledge is something that can be explained by individuals. The explicit knowledge takes some effort and assistance may be required to obtain the desired knowledge. As a result, the explicit knowledge approach assumes that the useful tacit knowledge of individuals in organizations can be articulated and made explicit. The explicit knowledge approach also shows that explicit knowledge assets can then be dispersed within an organization through documents, drawings, standard operating procedures, manuals of best practice, and the like.
Within the Army organizations of today knowledge management plays a huge role in the dissemination of information to the unit and it’s soldiers. This is no different for the aviation unit in which I operate. This information can be found in FM 6-01.1, Knowledge Management Operations. It defines knowledge management as the process of enabling knowledge flow to enhance shared understanding, learning, and decision-making. But when the unit was surveyed about their understanding of knowledge management the results were surprising.
Knowledge is defined to be facts, information, and skills acquired through experience or education. There are two categories that fall under knowledge; personal knowledge and shared knowledge. Shared knowledge refers to what “we know because.” It can also be defined as communicated and constructed knowledge; within culture, social norms, and semiotics. Personal knowledge refers to “I know because.” An expanded definition of personal knowledge refers to personal experiences, values, and perceptions. Shared knowledge changes and evolves over time because of methods that are continuously shared. It is assembled by a group of people. Personal knowledge, on the other hand, depends crucially on the experiences of a particular individual. It is gained
Organisational learning can be seen as the goal of knowledge management and may be obtained by good knowledge management strategies and processes. By motivating the creation, dissemination and application of knowledge, KM initiatives pay off by helping the organization embed knowledge into organisational processes so that it can continuously improve its practices and behaviours and pursue the achievement of its goals.
Knowledge Management (KM) is a strategic method of locating, defining, collecting, storing, sharing, organising, receiving and adopting valuable information and knowledge within an
We have come across the phrase ?Knowledge is power?. Knowledge management (KM) emphasizes on gaining knowledge and started its journey approximately two decades ago and it is in its early stage and has debatable purposes. KM is the idea of capturing, processing and sharing information and knowledge and managing them for the betterment of an organization. Its application has strong relation to the goals of the particular organization and is expected to give values and outcomes to the organization. KM also includes what knowledge is important for the organization to grow and what knowledge is required for the employees at specific times for short and long term outcomes. It also emphasizes on creation of knowledge for achieving the same. KM has gone through lots of experiments in several organizations related to social services. But the application of the dominant KM strategies in social work were not well adapted resulting in the less attention being attained. Also several organizations have gained values by sharing and managing knowledge and can?t think of better ways without KM. Since the department of labor is concerned with the occupations and employment of the citizens, the strategy prescribed by knowledge management of sharing and managing knowledge available and putting them publicly will be of great benefit to the organization.
Hewlett Packard (HP) is a leading multinational organization providing products and services in many IT related technologies such as computer hardware and software, printers, scanners, storage devices etc. In 1995, the company decided to introduce knowledge management in its organization that will make its systems, processes, outcomes superior with organized and systematic knowledge handling and storage. HP faces severe competition and thus has to be ahead of the market using many strategies, one of which is application of Knowledge Management (KM). With over 600 business units located