Essay Leadership in Change Management

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Leadership in Change Management
Centuries ago, a famous Greek philosopher, Heraclitus disputed conventional wisdom that things will always stay the same. He used the flow of the river as a metaphor to describe the changes that was going on. He challenged the Greek leadership to acknowledge these changes or risk their global dominance. Two thousand years later, modern civilization is facing the same challenges as their predecessors. A rapid improvement in technology compounded with an increase in competition due to globalization has led to the emergence of change in most major industries around the world. One industry were change has become inevitable is the health care industry. Like Heraclitus, today’s experts are calling for change to a
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What is change management?
What is the problem?
While many health care practitioners are willing to adopt change as part of their profession, the issue is that change is often mismanaged by the leaders whom are either incompetent or lack the resources to follow through in the implementation of change. An example was documented in a study of a California hospital unit where patient satisfaction scores rose and immediately fell. At the time, the hospital was going through transition. The nurses in the unit saw this as an opportunity to improve patient satisfaction score. They initiated the process by recommending that the new chief executive officer (CEO) change the current procedure to one that could led to the improvement of patients’ satisfaction. The result, in a few months of implementation, patients’ satisfaction rose significantly and later fell beyond the starting point. Among the findings were, the leaders failed to provide the support needed to institutionalize the success gained through the change in corporate culture, and an oversight in the rewarding employees that followed the procedures and encouraging those that are left behind through educational and motivational strategies (Kushell, Bowers, &…

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