preview

Legal Case Study: Paige Abuse

Satisfactory Essays

Strengths: - Paige executes on the strong intro. - After the client explains her reason for calling in Paige attempts to pull the client up by her loan #. Then pivots to phone # and finally to the SSN. Good job keeping it moving. - After being unable to pull up the loan, Paige then pivots to foreshadowing a transfer to CR Servicing. - Good specific acknowledgment as to why the call is being transferred during the foreshadow. - Good use of positive language: Absolutely! Opportunities: - Proper grammar/language/word choice. ( :40) Paige foreshadows to the client that she is going to get the client over to the "servicing team." We want to avoid using this type of QL jargon, as it can be confusing to our clients. Try replacing with

Get Access