Market-Based Management Practices in the 21st Century Workplace Market-Based Management is a management philosophy that stems from the premise that organizational value can be achieved through applying external “free-society” market principles.
This philosophy “shares some similarities with total quality management, just-in-time inventory control, and other currently popular management practices” (Gable & Ellig, 1993, p. 6) by helping organizations “tap the dispersed and tacit knowledge of many employees” (Gable &
Ellig, 1993, p. 6). According to Mujtaba (2008), “ market-based management theory is a framework that takes the concept of the free enterprise market place, where numerous buyers and sellers compete for business and
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Command-oriented thinking is similar to one aspect of scientific management in that planning is controlled by one central authority that is then commanded down to follow (Mujtaba, 2007). Market process analysis consists of a highly complex process which draws from markets facilitating economic growth and social progress through six elements of the market system (Gable & Ellig, 1993).
Market-Based Management 3
Elements of Market Systems Gable and Ellig (1993) found the six elements of market systems to consist of “division of labor, property rights, rules of just conduct, the price system, free flow of ideas, and market incentives” (p. 8). Each of these elements can be incorporated within an organization as a market-based management approach. As presented by Gable and Ellig (2008, p.8), Table 1 shows the correlation of the six elements of market systems within organizations.
Table 1 – Element of Market Systems and Organizations
Market Economy Organization Division of Labor Mission System Property Rights Roles and Responsibilities Rules of Just Conduct Values and Culture Price System Internal Markets Free Flow of Ideas Open Communication Market Incentives Compensation and Motivation Market based management is based on the belief that when these elements are “spread throughout the organization, the organization‟s resources can and will create value over the long term by being responsive to the needs of the
“Incentives are the cornerstone of modern life”(Levitt and Dubner 12). Levitt and Dubner once mentioned in their book “Freakonomics”. According to Oxford dictionary, incentives are something tends to incite to action or greater effort, as a reward offered for increased productivity (“incentives”). In business field, incentives are something given by bosses to encourage their employees to endeavour in bringing benefits to their business. For a simple example, the employee who hits the monthly or year sales target will get cash or prizes as incentives. Apparently, these incentives are something that motivates employees maintains their great performance and also to motivate other employee, whoever wants to get the incentives, work harder.
As a manager the three motivational methods that should be used would be to provide monetary incentives, employee recognition, and training incentives. Monetary incentives are one method that can be used by a leader or a manager in his or her workplace, these incentives is to reward an employee for his or her outrageous work-related performance. These incentives may include such as profit-sharing within the company, stock options, performance bonuses, and scheduled bonuses. These different types of monetary incentives can increase the motivation of its workers and can lead to more productive, less absenteeism, and may improve one’s quality of service. Monetary incentives when awarded to one employee may also be a morale booster can also encourage other workers to improve his or her work performance, and maintain a healthy, friendly, positive work environment. A healthy workplace is a product of a successful and productive work environment. Working in this kind of economy, monetary incentives is the excellent method to use. However, these incentives may persuade others and may not to some; the result will be the same, increased quality work
Managers in many cases are presented with sales incentives in a retail environment. These incentives may range from free products, to cash prizes, to trips, bonuses, etc.
Serious issues with incentives also include employees telling their superiors that everything is under control when it isn?t, just to save their bonus. Kohn then states that ?There are very few things that threaten an organisation as much as a hoard of incentive driven individuals trying to curry favour with the incentive dispenser? (1993, p.56).
* Incentives-a promise of a reward in the future, as a result of particular behaviour or achievement-the element of ‘if…then’.
Laws and policies exist at all levels of society; they are the foundation of how a business or a society functions. From personnel management to driving a car, laws and policies govern execution of these actions. In this paper, I will summarize a situation I encountered at work, and explain how it correlates to the content of Chapter One, (Bagley & Savage, 2010).
The right compensation program will depend on the organization’s business strategy and goals. To achieve these, an organization must recruit and select the best possible employees. To attract such employees, there must be an attractive compensation plan. Competitors will be offering different payment options, this may be based on pay rate or special perks, and a company’s stock options. Organizations must be aggressive yet reasonable to compete with competitors. Retaining and encouraging employees to perform at their best may be achieved through an immediate incentive award
You have positive incentives and negative incentives. “Positive incentives are those that either increase benefits or decrease costs of an action, encouraging the action; negative incentives are those that either decrease benefits or increase costs of an action,
27) All but which of the following is a condition supporting use of individual incentives?
In-job standards and practices can drive motivation, authority, and influence. However, it is rewards that can serve as the primary motivation lever. The profit centers established to accomplish this must be mutually reinforcing, or frustration and undermining of the culture will occur.
Having buy-in from key stakeholders is crucial for the success of an incentive pay system. For example, if top management does not support such a program, lower-level managers will place little importance on effectively administering the program. Hence, a lack of top management support often leads to a lack of accountability. (Gordon, Kaswin)
Reward and recognition programs must connect the needs and expectations of the workforce with the company’s overall goals and strategies. A program that reinforces important company values and goals will encourage employees to act in line with such goals and emphasize the importance of achieving these goals. Alternatively, rewards which do not connect with organizational goals may convey a misleading message and encourage employees to act in a manner that does not facilitate the
1. Incentive compensation is a major practice that has continually been adopted by healthcare organizations, especially for managers. Most of these organizations use this tool as a means of rewarding employees financial for outstanding performance. Generally, incentive compensation involves the use of monetary reward for managers to attain specific established goals. Therefore, incentive compensation can be a motivational tool that benefits health care managers and the entire organization because it enables managers to achieve greater compensation while promoting organizational productivity. As the Chief Executive Officer of a hospital, I would design an incentive compensation program for my management team by aligning the financial rewards with business objectives and people costs. This will involve the use of a comprehensive approach that examines basic pay, health benefits, incentive opportunities, and retirement programs. The alignment of the compensation program is geared towards promoting organizational productivity and employee motivation.
Keeping employees motivated in addition to creating incentives and/or additional ways for employees to receive more compensation will create better performance overall within an organization. Contrary if company B gives their employees incentives to perform, without any motivational tactics they probably will not have as many top performances as company A, in addition the company may only seek short term rewards verses have long term success. Lack of motivation for employees within an organization, can cause long term damage for the company’s success. Different things motivate everyone; therefore there should be a system in place to keep employees motivated for the long term success of the company. In the MBM textbook under the concept of incentives, compensation, and motivation, there are a couple of different views of how it should be applied within an organization. We will discuss The Social Role of Profit, Personal Profit and Losses, and the way Market-Based Management view how incentives, compensation, and motivation should be applied and the things that effectively drive employees’ actions while at work.
Today, competition between the businesses is extremely high thus companies need to find ways to be competitive. Organizations prepare the best market strategy to increase the company performance and the ways to keep their employee motivation on the highest level to perform well within the competition. At that time, several incentive pay programs play an important role for every organization to perform well within the competition.