Case Study: Using the Balanced Scorecard to Move from “Management by Experts” to Managing for Results through Data-driven Decisions By John McGillicuddy, Mecklenburg County General Manager Abstract Today’s heightened emphasis on accountability requires a new model of managing publicly funded resources. No longer can local government rely on department directors making subjective decisions as the resident expert in their field. Implementing a balanced scorecard provides a comprehensive and consistent approach to managing for results using data-driven decisions aligned with the organization’s mission, vision, goals, and strategies. In 2001, Mecklenburg County began its journey with a long-term vision of the community in 2015. Seven years …show more content…
In retrospect, it was clear that cutting these vital positions simply because they were vacant was a poor strategy for reducing costs. It also should be noted that Mecklenburg County is a highly political environment, with the political majority of the board of county commissioners open to change in virtually every two-year election. Changes in the elected majority are often accompanied by swings in political priorities, resulting in changes in funding for services. However, prior to 2001, there was no consistent model used for making decisions based on priorities. This resulted in a very unstable and non-sustainable approach to achieving desired results. Essentially, the community and County staff seemed to be experienced alternating between two diametrically opposed views. On one hand was the view that county government could be all things to all people; the other philosophy was that there is never a good reason to raise taxes. With this backdrop, County Manager Harry Jones, appointed by the Board in October 2000, sought to develop a model and structure for decision making that could be sustained regardless of economic conditions or political ideology. I. Starting with Vision There’s an old adage that if you don’t know where you are going, any road will do. Said differently, the first step in an important journey is deciding where you want to end up. As it relates to Mecklenburg County’s M4R journey, where it wanted to end up was established
Reflecting on this course over this semester, there have been many lessons learned that will be valuable, as we enter the business world. Our first lesson was to learn to work together, as a team, to prepare a short memo, long memo, letter, and email for use in the business world. This is a lesson that will experience many times as we do our daily work. Punctuation and grammar are so important to present to the client and other organizations that we are professionals. It could mean the loss of a sale or acquiring new business. It’s like dressing for work; looking professional or unprofessional.
They say that every journey starts with but a single step, other’s say take the road l
Northwest of San Jose lies a region like no other in Costa Rica named Arenal. When I first stepped off the tour bus onto the rustic, wooden-plank bridge, my ears began to ring with the sound of nature: toucans sang like it was a Sunday morning, sloths rustled as they slowly moved up the trees, and water sweetly cascaded carelessly over the rocks below. The air felt like a wet kiss upon me, but that did not matter because of the unforgettable view of the Arenal Volcano that laid before me. The Arenal Region in Costa Rica is one of the most unforgettable places on earth; the twin peaks of Arenal, the deep, blue waters that fall below, and the forest of life that surrounded the region made this an unforgettable place to visit; only God himself could have created it.
As a trainer, teacher and assessor my roles are many and varied. As part of my day to day work I may not only deliver lessons but also carry out theory assessments, practical assessments and sometimes interviews. I may have to motivate and liaise as well as guide and assess. I will have to keep records and be a subject specialist as well as liaise internally and impart information and advice sometimes on a personal level. The first impact I play regarding my role is either interviewing possible candidates or meeting and greeting them on the first day of their course. Meeting potential apprentices/apprentices on their first day induction requires me to make a good
The NARAL was founded originally as the The National Association for the Repeal of Abortion Law in 1969.The headquarters for the organization is based in none other than Washington D.C. It is a pro-choice group.(live-action) Meaning that they protect the rights of women to have reproductive rights, this is women who feel the need to have an abortion for their own reasons. “Any woman should be able to decide if,when, how and with whom they shall start a family”. They always support the need of making birth control available to those who want it, thus including making it cost efficient and is covered by insurances. It educates women on the facts about abortion and sex, and believes that the government should required sex-ed classes to
In order for someone to reach their destination they have to go on a trip or journey. One question that has been debated is if the journey is more important than the destination. Some people say that there is no point in going on a journey if someone doesn’t have a destination. The idea that the journey is more important than the destination is true because in the journey it is possible to meet new people, view new things, and make friends.
As a new immigrant, I took the accuplacer test and went straight to 111 English level. So, English 111 course became my first college English class. It seems like a great achievement for a French speaker. Nonetheless, this performance linked to significant challenges. Even though I am a fighter and an optimist, I was frightened about my academic achievement for this semester. The problems became bigger when I took my first practice test on sentence structure (fragments and run-ons) and got a D. I was frightened and felt that I will have to drop the class. However, I decided not to give up. I started working hard and had a V+ on the next test. This positive grade energized me until now. During this semester, I have much homework and practices which allow me to identify some strengths, weaknesses, and gave me lots of skills for my English 112 class and the future.
“Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation’s working practices and culture using feedback from others”
The battle for liberty has been fought on different scales with the beginning of thousands of revolutions in the history. The ideal liberty is an ultimate goal that inflames the minds of many people who yearn for individual freedom. In all these struggles, the definition of liberty is not the same for different people. According to the text, “the idea of liberty has played a powerful role in the history of Western society and culture, but the meaning and understanding of liberty has undergone continual change and interpretation.” For example in the Roman world, liberty meant the condition of being a free man. In the Middle Ages, liberty meant having special privileges or rights. However, the idea of liberty under religious dimension was rather new. Martin Luther King had interpreted another important foundation of liberty in his treatise On Christian Liberty: the important of faith and Scripture to Christian life.
For more than two thousand years anti-Semitism has plagued the Jews, however, the term has only been around for about thirty years (Strack 594). Due to the hateful accusations and of those who did not understand their religion, Jews, as a scorned people, gradually became more exclusive and intolerant of other religions. Because of Judaism’s strict adherence to their own beliefs and unwillingness to consider any alternatives, Muslims and Christians have scorned and persecuted Jews.
"Men pray to the gods for health and they ignore that it is in their power to have it."
In the story Perceval edited by Roger Sherman Loomis and Laura Hibbard Loomis, Perceval the main character has many adventures, in which he learns many lessons about life.
In the modern world safety is of paramount importance, especially from infectious diseases like the influenza virus. To try to combat the threat of becoming sick, vaccines are created; an example of one of such being the influenza vaccine. “The seasonal influenza (flu) vaccine is designed to protect against the three or four influenza viruses research indicates are most likely to spread and cause illness among people during the upcoming flu season. Flu viruses are constantly changing, so the vaccine composition is reviewed each year and updated as needed based on which influenza viruses are making people sick, the extent to which those viruses are spreading, and how well the previous season’s vaccine protects against those viruses,” (Centers
It is assumed that they will be offering both French and English classes during weekday and weekend with OILT. But without a clear understanding of the new targeted market, it is difficult to estimate a sales number. In this calculation, instead of looking at the profit based on an assumed number of sales, the profitability of the OILT programs is evaluated using the same level of sales as proposed in Scenario 3 with RELE. The comparison of the profitability can reveal the different franchise fee structure and its impact on profitability.