Case Study: Using the Balanced Scorecard to Move from “Management by Experts” to Managing for Results through Data-driven Decisions By John McGillicuddy, Mecklenburg County General Manager Abstract Today’s heightened emphasis on accountability requires a new model of managing publicly funded resources. No longer can local government rely on department directors making subjective decisions as the resident expert in their field. Implementing a balanced scorecard provides a comprehensive and consistent approach to managing for results using data-driven decisions aligned with the organization’s mission, vision, goals, and strategies. In 2001, Mecklenburg County began its journey with a long-term vision of the community in 2015. Seven years …show more content…
In retrospect, it was clear that cutting these vital positions simply because they were vacant was a poor strategy for reducing costs. It also should be noted that Mecklenburg County is a highly political environment, with the political majority of the board of county commissioners open to change in virtually every two-year election. Changes in the elected majority are often accompanied by swings in political priorities, resulting in changes in funding for services. However, prior to 2001, there was no consistent model used for making decisions based on priorities. This resulted in a very unstable and non-sustainable approach to achieving desired results. Essentially, the community and County staff seemed to be experienced alternating between two diametrically opposed views. On one hand was the view that county government could be all things to all people; the other philosophy was that there is never a good reason to raise taxes. With this backdrop, County Manager Harry Jones, appointed by the Board in October 2000, sought to develop a model and structure for decision making that could be sustained regardless of economic conditions or political ideology. I. Starting with Vision There’s an old adage that if you don’t know where you are going, any road will do. Said differently, the first step in an important journey is deciding where you want to end up. As it relates to Mecklenburg County’s M4R journey, where it wanted to end up was established
“Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation’s working practices and culture using feedback from others”
"Men pray to the gods for health and they ignore that it is in their power to have it."
As a new immigrant, I took the accuplacer test and went straight to 111 English level. So, English 111 course became my first college English class. It seems like a great achievement for a French speaker. Nonetheless, this performance linked to significant challenges. Even though I am a fighter and an optimist, I was frightened about my academic achievement for this semester. The problems became bigger when I took my first practice test on sentence structure (fragments and run-ons) and got a D. I was frightened and felt that I will have to drop the class. However, I decided not to give up. I started working hard and had a V+ on the next test. This positive grade energized me until now. During this semester, I have much homework and practices which allow me to identify some strengths, weaknesses, and gave me lots of skills for my English 112 class and the future.
As a trainer, teacher and assessor my roles are many and varied. As part of my day to day work I may not only deliver lessons but also carry out theory assessments, practical assessments and sometimes interviews. I may have to motivate and liaise as well as guide and assess. I will have to keep records and be a subject specialist as well as liaise internally and impart information and advice sometimes on a personal level. The first impact I play regarding my role is either interviewing possible candidates or meeting and greeting them on the first day of their course. Meeting potential apprentices/apprentices on their first day induction requires me to make a good
Reflecting on this course over this semester, there have been many lessons learned that will be valuable, as we enter the business world. Our first lesson was to learn to work together, as a team, to prepare a short memo, long memo, letter, and email for use in the business world. This is a lesson that will experience many times as we do our daily work. Punctuation and grammar are so important to present to the client and other organizations that we are professionals. It could mean the loss of a sale or acquiring new business. It’s like dressing for work; looking professional or unprofessional.
Northwest of San Jose lies a region like no other in Costa Rica named Arenal. When I first stepped off the tour bus onto the rustic, wooden-plank bridge, my ears began to ring with the sound of nature: toucans sang like it was a Sunday morning, sloths rustled as they slowly moved up the trees, and water sweetly cascaded carelessly over the rocks below. The air felt like a wet kiss upon me, but that did not matter because of the unforgettable view of the Arenal Volcano that laid before me. The Arenal Region in Costa Rica is one of the most unforgettable places on earth; the twin peaks of Arenal, the deep, blue waters that fall below, and the forest of life that surrounded the region made this an unforgettable place to visit; only God himself could have created it.
The NARAL was founded originally as the The National Association for the Repeal of Abortion Law in 1969.The headquarters for the organization is based in none other than Washington D.C. It is a pro-choice group.(live-action) Meaning that they protect the rights of women to have reproductive rights, this is women who feel the need to have an abortion for their own reasons. “Any woman should be able to decide if,when, how and with whom they shall start a family”. They always support the need of making birth control available to those who want it, thus including making it cost efficient and is covered by insurances. It educates women on the facts about abortion and sex, and believes that the government should required sex-ed classes to
They say that every journey starts with but a single step, other’s say take the road l
There are some people in the world who know exactly what they want; they know where they want to
In order for someone to reach their destination they have to go on a trip or journey. One question that has been debated is if the journey is more important than the destination. Some people say that there is no point in going on a journey if someone doesn’t have a destination. The idea that the journey is more important than the destination is true because in the journey it is possible to meet new people, view new things, and make friends.
Over the past decades, Globalization had made the world a much smaller place. In the passage While I was Sleeping by Thomas L Freidman and The Rise of the Rest by Fareed Zakaria, there is a connection between the two passage. Thomas L. Freidman use the metaphor "the world is flat" which mean there are many competition in the world now. Fareed Zakaria address the U.S power is diminishing because the rest of the world is catching up. Along with the diminishing power, America is also outsourcing jobs to other nations where labor are cheap, and abundant of natural resource are available for use, but it is taking jobs away from many American.
Therefore, teachers’ negative attitudes find also support in “one-size-fits-all” act over ELLs. Orosco and O’Connor (2014) pointed out that teachers have no option when they consider that one direct strategy can accommodate all students including ELLs. ELLs tend to resist to some research-based instructions because they do not embed their lives experiences (Orosco & O’Connor, 2014). However, Costes et al. (2014) claimed that the teachers’ negative beliefs are also implicit in the so-called racial neutrality. Teachers have lower expectations when her students are from African Americans and Latino groups and that increase teachers’ favoritism. Teachers’ beliefs may affect ELLs learning process and even a well-intended teacher delimits ELLs’
In the story Perceval edited by Roger Sherman Loomis and Laura Hibbard Loomis, Perceval the main character has many adventures, in which he learns many lessons about life.
It is assumed that they will be offering both French and English classes during weekday and weekend with OILT. But without a clear understanding of the new targeted market, it is difficult to estimate a sales number. In this calculation, instead of looking at the profit based on an assumed number of sales, the profitability of the OILT programs is evaluated using the same level of sales as proposed in Scenario 3 with RELE. The comparison of the profitability can reveal the different franchise fee structure and its impact on profitability.