My Friend Ellie At Her Work

Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.

They order their food and they sit and wait They talk as they wait for their food If the food takes too long that’s something they hate If you worked here you might like it Depending on what type of worker you are Even with all these rude customers

Employees were taught to disregard disgruntled patrons and move through the line as fast as possible so that each patron would be served in a timely and satisfying fashion. Just as a machine would pull items in at the beginning of the assembly line and throw them out at the other end of the line, so did the employees treat the patrons of their establishment. This is achieved by calling them to the counter and filling their order then sending them on their way with a kind, almost sarcastic, "Thank you, have a nice day!"

Lastly the service at The Cheesecake Factory caught my attention. As soon as we walked through the door we heard, “How are you? Welcome to the Cheesecake Factory”. We were taken to our table by our hostess and then we were asked a drink order. Our drinks were received and the order was taken in a timely manner. The server was very knowledgeable of the menu and was very polite while taking our order. We were told our order would be put right in, and the drinks with the complimentary bread came in no time. Then the food arrived and we began to eat. As we ate our meal the server came over twice to check on us and get us refills. We asked for our check and it was received and paid very quickly. While dining at The Cheesecake Factory, the service was fantastic. The server was very attentive and took very good care of us.

I went for a money order at this location today (06-07-17) at 04:30:53 AM. The gentleman at the desk was so mad at me for no reason. I told him I wanted a money order of $920. He has decided to provide only the amount on my bill. I repeated to him that this amount is not the amount I intended. He was mad; he did the money and just threw it at the window like throwing a loaf of meat to a beast. PLS is my only checking service for longtime. I trust the company (PLS) and vis-versa. I was so puzzled about this surprising attitude that is far away from customer satisfaction. Also, this night time man always has a kind of attitude when serving black people. I saw him with smile while white customers are present. He is black just like me. Subsequently,

Although personality may play a role, a majority would get tired or grumpy over time. Tipping on the other hand, makes for a great reward system that favors respectful and hard working staff over those who think of customers as just another burden. In the article “Counterpoint: Customers Reserve the Right to Hold Wait Staff Accountable via Tips” The author summarizes the purpose of tipping by stating it “Enables customers to reward good service and choose not to reward poor service.” This statement, although simple, outlines the negative and positive reciprocation that tipping brings to servers, and will only continue to convince wait staff to improve their stance on work.

As I walked into the fairly new Panera there was a calm feeling to it. It wasn’t super quiet it wasn't really loud it was just the right amount of noise. The fresh smell of bread and cookies made it feel and smell more comfortable. I went to go buy 1 caramel macchiato for Amy and a cookie to thank her for letting me interview her. When I got her order I went straight to the booth that Amy was sitting in. She was wearing light blue jeans with a white blouse. She was patiently sitting crossed leg while playing on her phone. As soon as she noticed me walking towards her ,she gave a soft smile and waved. When I sat down and got my questions ready she looked worried. It was like she was worried that I would judge her about

A man of his mid-twenties, Lucas Walker, was walking down the sidewalk. The colorful leaves swirled on the ground near him. They were almost completely gone from the trees. Recently the sky had gotten darker foreboding the coming of a storm. As Lucas continued, he heard his stomach grumble. It was around noon, so it was to be expected. Quickening his pace he made his way to the nearby cafe. Lucas strolled toward the building. Looking through the window he saw himself. He wore a red sweater with jeans. Lucas mumbled about the overpriced cafe in front of him, clear displeasure flashing across his face. He pushed open the door and entered. Only a few people were there and after scanning the room for a seat he froze when his eyes crossed a certain lady.

The African-American male cashier named Roger had never spoken any form of; Hello, How are you, or even asking if I found everything okay. The only thing he said to me by Roger was the total amount due. From what I could tell his attention was more focused on a conversation he was having with another person. I had also asked for a receipt when I was swiping my card and that request was ignored and had to ask him again after he went to start to ring the next guest items. After I had requested a second time for my receipt, he just had it printed out and then started with the next guest without handing it to me. I had to grab the receipt off of the printer myself. I had proceeded to go to the pick up for food and beverages was to wait for my drink.

I work at a liquor store called State Line Liquors in Elkton. I pack up customers’ liquor and then take it out to their car. I carefully carry their stuff out only for them to look at the ground mutter “thank you” and retreat to their cars. It can get really frustrating when this happens because people always seem to expect us to do it. They do not understand what a service is. People always say that waiters and waitresses have it rough because most of their wages come from tips, but Americans have ingrained into their mind that the waiter must always be tipped. This is only one of the many jobs inside of the service industry. I believe in always tipping the service guy.

Since I don’t have a job at the moment, I decided to do this post based on my most previous place of employment. I worked for Littleton Coin Company, a local employee owned company that deals with the selling and buying of coins. It is an outcome oriented culture. Everyone is expected to do their best to make sure customers return and refer their friends and family. You are expected to do whatever possible to keep the customer happy, they even have a department that deals with the Whales so they have their own personal customer service rep. I worked in the at home order processing department, I went to the office daily and retrieved/returned work. There were many areas of conflict, especially as a homeworker. We were considered part-time but

If employees are not happy with how the company treats them, that negative energy will be transferred to customers. The company will not always have control over customers, and their reactions to mistakes (which are inevitable), but does have control over how employees deal with mistakes and with the customers. Many fast food employees are reduce their quality to the point of feeling defensive when a manager address them or when a customer challenges them. The strategy is to treat employees as owners, and help them make decisions that benefit

Right as I turned around to greet her, she slammed an album down onto the counter and started yelling at me. She was complaining about how terrible the engraving and store service were, and demanding a full refund. All the while I stood there terrified, with no idea what to do and no one to ask for help, because Susan was in the back. Before she was even done, thankfully, Susan came out, apologized for the inconvenience, and gave her a full refund. She told me to take five and not to worry about engraving today. The rest of the day, all I did was work on my sales skills and help put out inventory.

I would like to share a couple of examples showing good customer service and bad customer service. Good customer service- A homeless man comes into a public health clinic, and he needs to have services so that he is able to stay in the shelter later on that evening. The clerk assists the patient by getting

One day there was a young girl named Amadia. Amadia was not like everyone else. Amadia was the kind of person you’d be afraid of just for being there. She could do many things no one else would suspect or do. Amadia has blue eyes tan skin shaved hair and looks like she belonged in with the town right behind her called acrewoods. She was once found by a scientist laying next to a bridge that had a small fire there on a rainy day. The scientist was out there exploring what animals or bugs do at night when it’s raining, until he just found her there to what looked like she starving to death. He offered to let her stay at his house but she refused. Amadia was wearing a big checkers shaped blue and black jacket with an I love New