Issues at NEWGEN
In this case study, a manager named Abdul has to deal with one of his subordinate named Hahn Chen who problem working along with another colleague has named Amie Lee. Chen wishes to be transfer and report directly to Abdul instead of Ms. Lee because Ms. Lee is not a technical supervisor. This is typical problem between employees that happens often in a working environment. A problem like this often helps demonstrate conflict managing and how good a manager is. The problem Abdul face covers many areas of organizational behavior such as conflict and negotiation, organizational change and stress management, communication, personality and values.
One of theories that are covered in this case is resistance of change.
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Lee position because she does well with many other people. As for Hahn Chen, I would respect his wish but I will only grant him part of his wish. I think it is unwise to transfer Hahn Chen because he is a good software engineer and he is valuable to the team, however I would allow him to report directly to Abdul. On a different scenario, because Abdul is concentrating on the new product development after the promotion of Ms. Lee, he might be too busy to have Chen report directly to him. In this case, I would call up the software engineering team and pick out a person. This person will be someone who is good at communication and able to explain technical things for the nontechnical people. This person will be act as a bridge between the software engineering team and Ms. Lee in order to remedy the situation between Ms. Lee and Chen and also prevent future problem like
Conflict is a stubborn fact of organizational life. Regrettably, it is an inevitable when organizations incorporate individuals with such diverse scopes of life. As conflict is identified in organizational work teams, an analytical approach to conceptualizing conflict is the first step. Further development will then focus on the different sources of conflict and how it can compromise the common goal of the team if it is not handled correctly. Searching for ways in which to manage conflict and avoid conflicts in work teams will bring together the underlying focus of this paper.
This paper mainly addresses the differences between the interests, ideas and thinking of two people and between groups. Each individual experience conflict in his day to day life . This paper consists of investment banking career and issues faced by an employee from his superior. In an organization, it is very important to emphasize on the conflict management as conflicts in an organization have its own pros and cons
The NextGen Air Transportation System is a complex, revolutionary redevelopment of the broad U.S. air traffic control system that includes many challenging and interrelated components and concepts, including a fundamental transfer from a RADAR, ground-based system to a GPS, satellite-based system. Its multi-year implementation, touches virtually every aspect of aviation operations. As such, it presents many potential human factors challenges that can potentially directly affect aviation safety. Next, I will creatively apply the knowledge of human factors and aviation safety that I have developed over the
A person’s success in the organization not only depends on his or her personality but it is also based on how well he or she resolves conflicts. To successfully manage interpersonal relationships in the corporate world the power and influential structures have to be understood within the organization. Developing effective work relationships can cause satisfaction, high job performances and avoidable conflicts. This case study is an excellent example of how work styles and politics within the organization can result in a career crisis.
It is common to have conflicts in a group work since each of the members has different values which result in different behaviours. Kuldeep is introvert and he may be more familiar with Dominic and Lin, which explains his unconcern towards Fatima and Gyeong. However, the unsatisfied sense of acceptance triggers the conflict between the three. On the other hand, the theory of problem of control gives the explanation of the leadership conflict between Lin and Gyeong that they all want to establish their power to compete each other (Schutz,
A leader has a role that can impact others to be more operative in functioning to attain a common goal and maintain effective working relationships amongst group members (Johnson & Johnson 2012). This makes leaders in groups considerably important in shaping individuals (Johnson & Johnson 2012). However, conflict arises in groups and becomes difficult to manage when a leader and the followers lack the skills to manage conflict as a team (Johnson & Johnson 2012). Leadership and conflict resolution skills must exists between leaders and followers in order to manage conflict (Johnson & Johnson 2012). Also, it is possible for followers to teach leaders how to lead and resolve problems since followers can play an active role in building relationships amongst group members (Howell & Shamir cited in Johnson & Johnson 2012). Since followers and leaders both have significant roles in accomplishing the group goals, they both have a role to manage conflict effectively as a group (Johnson & Johnson 2012). This essay will discuss how leaders have an important role in managing conflict and likewise with followers having important roles in managing conflict. Conflicts, the various types of conflicts that happen in groups and the reasons behind the conflicts will be mentioned followed by approaches that can be taken to help manage struggles within groups. The methods can be used by leaders and followers in order to manage
Conflict under bureaucratic management often originates from a task based dispute. Whereas the more interdependent post-bureaucratic teams tend to face relationship based issues. Task based conflict can easily be remedied through the gathering of facts and logic, in contrast relationship based conflict can easily turn into futile personal attacks and emotional confrontations. Clearly relationship based conflict under post-bureaucratic management has proven more difficult to solve as it pertains to personality differences and interpersonal tensions. Nonetheless the solution of relationship based conflict will result in much higher productiveness and
Conflict or disagreement over the range of issues has become inherent aspect of modern organisational life. People from different cultural and education background work in an organisation. People working in an organisation may possess different goal and interest. People working in organisation may tend to different over a range of issues including organisational politics, organisational procedure, personal preference or political preference. It is also argued that conflict is essential characteristics of organisational life. Role of manager is paramount with regard to negotiating the conflict that arises in organisational life (http://www.sagepub.com/). Often lack of
Conflict management is the detriment of many teams or groups in accomplishing its goals. This is because most people do not understand the different conflict styles and how to apply the rules and principles associated with the style you may be dealing with. In this paper I will analyze three of the five management styles discussed in the textbook Communication in Small Groups. Avoidance and competition are two styles that I believe have the greatest effect on hindering a group or team from accomplishing its goals. Collaboration, however, is a style that I believe is most effective in
Intrapersonal conflict reveals itself through different individual attitudes and behaviours. Most of these attitudes and behaviours may originate from self-induced, emotional or inner feelings which may include frustration and emotional instability. These attitudes or behaviours may lead to absenteeism and destructive behaviour among individuals in an organization (Hughes, 2001). Poor attitudes and behaviours which result from intrapersonal conflict usually decrease the performance and efficiency of an organization. On the other hand when it is managed in the right manner it helps individuals promote capacity to adapt and attain a balance in the working relations with the organization.
The conflict presented in this case study is between two employees that perceive tension in the
Conflict refers to disagreement among managers, employees and the outside party in achieving goals, conducting process and building relationship (De Dreu & Beersma, 2005). From the overall analysis in part A, after Lachlan took over the station, the customer satisfaction cannot meet the expectation and the employees are disagree with him. It shows that the conflict not only exists between the manager and the employees, but also between the group and the customer. According to Korovyakovskaya and Hyonsong (2016), conflict has negative relation with group performance. Therefore, due to
It is hard and impossible to eliminate conflicts when processing a team project. In the discussion problem 2, it tells us to solve a problem of developing experts from different places to into a real and complete team. People from different backgrounds and diverse places always have different values, perceptions, expectations, needs and resources. Also, different people must have various personalities. Therefore, a good manager should know and tolerant everything happened in the project and keep seeking probable methods to deal with every detailed conflicts.
The situation faced by Dairy Engineering can be attributed to a structural deficiency leading to conflict. In the situation Dairy Engineering should have a proper protocol in place for situations where messages are undeliverable to senior managers like Peter. There should have been a backup strategy in place for appointing a representative to replace Peter in such situations. Peter was upset and reacted in a very unprofessional manner because of the poor flow of communication throughout the department. (McShane, Steen, 2009, pg. 264)
The reason of writing this paper is to talk about the Intra Organizational Conflicts. Organization