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Nt1310 Unit 4 Cxc Module

Satisfactory Essays

During my tenure with the DBO, I have worked in various units/divisions. There have been many units in which a backlog was evident and needed to be cleared. While working with the complaint unit there was a backlog in which complaints were filed years prior and they have yet to be reviewed. Our unit was given an opportunity to provide suggestions to address the backlog and participate in the lean sigma six training. Through this training we collectively addressed the primary areas of concern which was the current process of review procedures and the unnecessary steps in which prolonged the review process. The primary issues were addressing the overall time it took to receive complaints, deciphering which complaint should be prioritized, and how complaint should be reviewed. The backlog was eventually cleared after many hours of overtime, enhanced review process, new procedures, and how complaints was handled. Recently, within the past few months I have experienced a large backlog within the Mortgage Loan Originators unit as we are currently short staffed due to recent changes, renewal processing period, increased amount of new applications, the conversion to Doqent. The conversion into a new system has had an impact on the backlog as new procedures in review had to be adapted and get accustomed to. This backlog continues to …show more content…

This was accomplished by formulating a plan which is executed daily. The plan was developed to prioritize, itemize, and execute review of items in a timely manner. The most time-consuming process was correspondence between MLO’s and licensing specialist. The most effective was developing language in license items and emails sent that were concise, direct, detailed in instruction of request. The next step was developing a time schedule in which appropriate amount of time was split between necessary work task. The following is an

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