(COVER PAGE)
OBSERVATIONS AND RECOMMENDATIONS FOR T.G.I.FRIDAY'S RESTAURANT
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TABLE OF CONTENTS
EXECUTIVE SUMMARY
iii
PROBLEM
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BACKGROUND
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DISCUSSION OF FINDINGS
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Services
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Menu Items
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Quality
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Prices
4
Atmosphere
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Clientele
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Physical Facilities
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Décor
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Cleanliness
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Layout
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This is even the case during dinner on a Friday or Saturday night. The only exceptions to this time are in the cases of large parties with more than six people. This was all found to be correct. Food is served from 11:00 a.m. until 1:00 a.m. and drinks until 2:00 a.m. (Barbara) After being seated the servers are very quick to introduce themselves and accommodate you. They come right over to you in just a couple of minutes to get drink and appetizer orders. They are very timely, returning with the drinks ordered in just two or three minutes. Promptly they ask if a selection has been made. If no decision has been made, the server is happy to check back in about 5 minutes to take the order. After taking the order, the servers will refill drinks whenever necessary and ask if anything is needed. There aren't many chances for them to visit, however, because the food comes to your table in about twenty minutes. At which time they will again fill any drinks and get anything else that is asked for. If shrimp is ordered they might have to go make some cocktail sauce because they don't keep it already made. But the servers are pleased to make it. They also seem very delighted to check on the progress of the meal. They might make about six or seven visits to the table in a little over an hour. Teamwork is something that T.G.I.Friday's uses to their advantage. If a server is
Lunch is usually between 11-1pm and can be a light meal or a big meal. Americans will snack throughout the entire day. Dinner is served around 5-7pm and is the main meal of the day. Even after
When I first walk into the restaurant, Im alway immeditaly greeted by a smiling hostess. Typically on a week day, the wait time is normally very short and youre almosy guaranteed a seat right after arriving. However on a weekend the wait time can be a bit longer, such as fifteen to twenty minutrs, but outdoor seating is provided so you dont have to stand and wait. When you are finally seated, a friendly waiter is always ready to happily serve you with a smile. The employees are always on top of giving out refills for drinks and they provide customers with all you can eat peanuts and encourage you to just toss the shells on the floor when youre done. When receiveing your meal, the waiters always make sure that everything looks good before leaving you to dig in. I have never recieved unacceptabke service even when the restaurant is at its
Elizabethan meals were eaten at a specific time during the day. Depending on the job, civilians ate at different a time or place.
We frequent the Brandon Bonefish Grill frequently throughout the year for a casual lunch, Sunday brunch or on special occasions like birthdays or anniversaries and enjoy it every single time. It is not your normal night out at a restaurant. It is an experience. From the moment you pull up out front, there is beautiful green tropical plants that make you feel you have left the hustle and bustle of the city, escaping to an exotic location. The hostess opens the big wooden door to greet you and as you walk in, a great tune is softly playing overhead. The bar and tables throughout the restaurant are full of people, laughing, having a good time and it feels like you have walked in to a friend or family member’s house. The entire restaurant smells
The food will be great. Ruth's Chris will be catering. There will be waiters there. The waiters will take an order anytime you ask. You can order anything
As I sat alone at my small table for two, I looked at my watch and noted the time of 12:10pm. As I glanced at the menu I slowly began scanning the dining area. As I suspected the lunch crowd was pretty full and I counted 36 customers in the dining area. My waiter arrived at my table and introduced himself. His name was Tony, although I am sure his full name was Anthony. He was average height, slim build, olive complexion, and dark hair. He was very polite and asked if I would like a drink before ordering and after my response he turned and retrieved my beverage. When he returned he asked if I need a few minutes to look over the menu and I responded that I did. Before leaving, he proceeded to tell me the lunch specials for the day and even made a recommendation. I thanked him as he turned and walked away.
While walking down the line you will have your desserts that you can pick from. At the end of the line you pick up your drinks that they already have ready, and you pay. There world famous sweet tea is always my choice of drink, because it is very sweet and a splash of lemon. There sweet tea is now sold in grocery stores all around the world. When you finishing pay you have the opportunity to sit anywhere you would like. They have booths, tables, and places you can eat outside. This is definitely not a restaurant with a white table cloth on it and a fancy waiter, but you will not regret eating here. This is a family friendly place, a good family atmosphere with lots of friendly vibes. They have areas set up in every room that you can get your ketchup, napkins, forks, and refill your drink. I never knew until a couple times after going to the Beacon that they have a cooler full of ice up near the casher that you can help yourself to some more ice if you need
As soon as you enter the place you are embodied with the aroma of food sizzling in the kitchen and people chattering in a distance. The way that they furnished the restaurant to feel so much like a little eatery in Italy shows that they really put effort for the customer to have a great experience as soon as you open the door. The atmosphere of the place makes you feel like you are a part of their family you here laughter and see people smiling which feels quite homey in a sense.The people who are attending you are very amazing at what they do, they are very attentive and fast.
“She gives us a certain amount of time, so say we have 30 minutes to cook chicken, fries, salad, pasta… and so whatever we cooked we had to serve it to them. It was like a three-course meal within 30 minutes,” Muñoz
The main meal is almost always in the evening, because most people do not have time to prepare a midday meal and children normally eat at school. Some families eat together, but television has increasingly replaced conversation at the dinner table. The exception to this rule is Sunday, when tradition
It’s always nice to go out to eat, order a nice meal that you do not have to cook and be served everything you want. When going out to eat, have you ever thought about the person that is serving you food, getting you drinks, and making sure you have a pleasant experience at the restaurant of your choice? That person is a server. He or she is a waiter or waitress. I’ve gone out to eat a lot, and I’ve always been a little curious what is like to be the person serving the food and not eating it.
They expect me to be patient, clear with orders, not demanding, and aware of what is going on. I must know what food they just told me was done and where to take it, but first I need to pay attention to hear when my name is called. There is usually more tension between the kitchen and waiters than there is with any other workers. The roles are so different. The kitchen staff usually looks at servers as just wanting to get a good tip, and that we do not care the extremities the kitchen has to go to for us. It is important that servers respect the kitchen staff; they are in charge of the food we will be serving. “Servers, as mediators, need their food when their customers demand it: sometimes this is before the food is ready; at other times after. If servers demand food too early, cooks are stressed; but if they don’t pick up the food on time, the food is poor and the cook seems incompetent.” (Fine 105). This is the most true on Friday and Saturday nights. Everything seems to be more chaotic on these nights, since most people decide to go out. This is good because it brings in more business for the restaurant, but then there are always more unhappy customers on these nights as well. Overall, positive interaction with the kitchen staff can make amazing things happen.
The average turn from the time customers receive their food to the time they exit the restaurant, is 32 minutes. Additionally, it appears that even the experienced staff has difficulties in serving the customers as the demand exceeds labor utilized creating queues on the weekends of up to 25 minutes.
Upon entering and announcing themselves, they can either wait or defer to the lounge for alcohol. Once seated by the waitress, their order is placed, including beverages, soup and salad. After a brief wait, the orders are
The restaurant also offers great service and has a variety of different kinds of food, which you can decide on. The guests are