Observation and Recomendation Report of T.G.I.Friday's

2530 Words May 3rd, 2001 11 Pages
(COVER PAGE)
OBSERVATIONS AND RECOMMENDATIONS FOR T.G.I.FRIDAY'S RESTAURANT

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TABLE OF CONTENTS

EXECUTIVE SUMMARY………………………………………………………………iii

PROBLEM………………………………………………………………………………..1

BACKGROUND………………………………………………………………………….1

DISCUSSION OF FINDINGS……………………………………………………………2

Services……………………………………………………………………………2

Menu Items………………………………………………………………………..3
Quality……………………………………………………………………..3
Prices………………………………………………………………………4

Atmosphere………………………………………………………………………4
Clientele…………………………………………………………………...5

Physical Facilities…………………………………………………………………5
Décor………………………………………………………………………5
Cleanliness………………………………………………………………...5
Layout……………………………………………………………………..6
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This is even the case during dinner on a Friday or Saturday night. The only exceptions to this time are in the cases of large parties with more than six people. This was all found to be correct. Food is served from 11:00 a.m. until 1:00 a.m. and drinks until 2:00 a.m. (Barbara) After being seated the servers are very quick to introduce themselves and accommodate you. They come right over to you in just a couple of minutes to get drink and appetizer orders. They are very timely, returning with the drinks ordered in just two or three minutes. Promptly they ask if a selection has been made. If no decision has been made, the server is happy to check back in about 5 minutes to take the order. After taking the order, the servers will refill drinks whenever necessary and ask if anything is needed. There aren't many chances for them to visit, however, because the food comes to your table in about twenty minutes. At which time they will again fill any drinks and get anything else that is asked for. If shrimp is ordered they might have to go make some cocktail sauce because they don't keep it already made. But the servers are pleased to make it. They also seem very delighted to check on the progress of the meal. They might make about six or seven visits to the table in a little over an hour. Teamwork is something that T.G.I.Friday's uses to their advantage. If a server is

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