1. Describe Benihana as an operating system. Draw a process flow diagram. In a general sense, Benihana’s operating system is comparable to your typical American dining restaurant, except that the main entrees are cooked in front of the patrons, which stands as their core differentiator. Since we are given a broad sense of the times for each process, it is most valuable to evaluate their operating system as a process flow (below) based on the experience from the moment the customers walks in to the time they leave. Upon entering and announcing themselves, they can either wait or defer to the lounge for alcohol. Once seated by the waitress, their order is placed, including beverages, soup and salad. After a brief wait, the orders are …show more content…
To owner, Rocky Aoki and his team, their understanding on consumer patterns became their advantage; the consumer’s distrust of exotic food and their enjoyment of eating in exotic surroundings, and the customer’s interest in watching their food cooked. Though unique, this system allows the business for greater control on the flow and options given to the customer. On the menu, a variety of appetizers, soup, salad and beverages are offered; however, the limited option to the main entrée: steak, shrimp or chicken allows for the business to control their food expense at a minimal rate of 30-35% in sales. Consequently, less options also equates to less waste since there’s less to prep and the majority of each ingredient is utilized for show or consumption (i.e. end pieces of steak is used for show and rarely eaten). When prepped and brought out, the chef does not risk using too much or too little ingredients since it is all portioned and easily prepped to order in the kitchen. As part of the experience, more attentive service is given to the patrons, whereby a waitress and chef is designated for each party. Since there are only two tables - with each table serving up to eight patrons at a time - the waitress and chef are not overwhelmed. The direct attention given to the patrons by the chefs is savored by patrons; Rocky prides the company’s extensive three-year formal
The third issue was the process of the servers running the food. Since they are shorthanded on servers, the scheduled servers help each other out by delivering each other’s food which in turn takes away time away from their own guests.
Kudler is intensifying their services by offering parties hosted by world renowned chefs for their existing clientele in which these chefs illustrate how to prepare and arrange gourmet foods. As well, Kudler’s puts forth a frequent shopper program for the consumers who pay for items regularly with the construction of a loyalty points program. Therefore, the plan will endow patrons with points in which the customer can trade in for high ticket items, airline upgrades, and specialty food products, Kudler Intranet Site, (2011). However, though Kudler has implemented the aforementioned initiatives in an effort to catch the attention of new patrons and stimulate or raise existing customers purchase habits questions come to mind.
The restaurant’s owner and matriarch is a Certified Sommelier and trained chef as is her daughter. They have been wowing visitors to their casual upscale bar and restaurant since 2004.
Walls and shelves of different treats, and Buc-ee’s even presents its own brand of Beaver Nuggets - a sweet, crunchy corn snack. And in each store, a counter the size of a small New York City apartment is overly stocked with 30 flavors beef jerky, smoked sausages and other cured meats. When standing in that area, you can smell the Bohemian garlic beef jerky, which had a pleasant salty pungency, and the cherry maple, which is a lot more subtly sweet than it sounds. Next to that, there’s a quick-service restaurant, prepping many dishes, ranging from smoked brisket to Tex-Mex tacos. Looking at the options of spicy pickled quail eggs to sweet apple pies, the food provided at Buc-ee’s is more than enough to eat for a small break on the road. The varieties and large portions of food seemed to have a meaning beyond consumption itself. As people carry to go boxes and not even open or taste some of the food during their stop, the food loses its meaning of being eaten and gains a meaning of being a souvenir. The cultural food alone provokes customers to want to keep these seemingly authentic, home cooked items, perhaps to share or give to others as novelties and gifts. With that, Buc-ee’s intends to provide more than necessary.
I give this restaurant extremely high marks for producing a quality product.” Another bonus is that the restaurant is very popular, meaning the food is in high demand. Therefore the food that is already out doesn’t have time to get old and stale. But consumers don’t just want great tasting food in any amount; they want enough to fill them up until the time comes for their next meal.
This paper will introduce a product and service which operates in the U.S. with the intent to expand within foreign markets eventually. The service that I chose is a current service in the food service industry that does exist but would benefit from enhancing it; there are market trends for the new service that would definitely satisfy potential customers’ needs and wants once the idea is brought to their attention. The goal is to bring the feel of the city’s fine dining and lounging experience to areas outside the city without having to travel far or spend more. The service is an
The restaurant intends to sell fresh Asian foods, beer, fruit drinks, wines, and others. The competitive advantage of the products provided by Asian Spicy Food relies on the combination of dishes in the menu and on their originality. The restaurant's cooks will be selected based on their experience and creativity. This is because the owner of the restaurant intends to develop a business in this industry based on original products, different from those of competitors, but while maintaining traditional principles of the Asian cuisine. Asian Spicy Food will be
While attending Trident Technical College during my first semester, I had the privilege of being taught by a guest speaker in my Hospitality Course. Mr. Hallman was in charge of the annual Vintner’s Dinner at Trident, which is a 600 guest, four course, fine dining, wine dinner that supports the school with scholarships and other opportunities.
After discovering remarkable knick-knacks within a few other small shops, I met up with other travelers from my journey and embarked towards a local eatery to eat lunch. I quickly ordered a lemonade to begin the meal with and then began to read the lengthy menu. The offerings of the restaurant were much different from what I was accustomed to at home. Exquisite dishes I had never heard of were listed one after the other in a six-page book. While most restaurants I had visited had a staple item, such as steak or chicken, this restaurant had a variety of options for a variety of different entrees. Overwhelmed by the possibilities, I asked out server for a recommendation to which she responded that the lemon-pepper chicken was a favorite of the locals. Although apprehensive, I happily agreed to order the lemon-pepper chicken and was pleasantly surprised at the presentation, taste, and quality of the dish. The dish was presented with the chicken on one side of the plate, and the bed of orzo pasta laid across from the chicken breast in an arc-like shape. The chicken was extremely moist and seeped with flavor. I ate slowly, savoring every bite while also anxiously waiting another. The chicken was accompanied by a side dish made up of orzo and a blend of spices that I was sure I could not order anywhere else on Earth. Like the chicken, the orzo blend was seasoned and
There is more that goes into being a waiter or waitress than most might think. They have to be both knowledgeable workers and skilled in interactive services. Mirabelli shows how
Have you ever tried to experiment with different types of food? Of course you have, everyone has at least once in their life. Even if it was changing something small like adding a different spice or to something big like adding your own twist to it. Sometimes people will like what you did, and there are other times where it doesn’t work and then you know what not to do. This is the trial and error part in cooking and this is the most tedious part of the process. Now of course people are going to have different opinions and criticism it a key part of learning how to cook or to improve upon your cooking. Even though food varies in more ways than just taste and since it is enjoyed by everyone
For this Business Strategy Report, I have selected a restaurant chain named Nando’s. It was established in 1987 by two friends, Fernando Duarte and Robert Brozin (Nando’s.com, 2017). Although being a South African brand it has Portuguese influence and the restaurant chain depicts these designs. Nando’s specialty is flame-grilled chicken spiced with their unique selection of marinade sauces and spices ranging from mild to extra hot and for those individuals not into the hot stuff, there’s a lemon and herb option. It also has other selected food options to choose from in their attractive menu. Its niche market is working middle class male and female customers who enjoy spicy food and casual dining. It also caters for kids and families.
As you head toward the entrance of the restaurant, you will see hosts standing in the lobby to greet people with bright smiles on their faces. The hosts ask how many are eating and once you tell them the number, and pay at the entrance, the host will asks where you would like to sit. The restaurant has red, smooth, comfortable leather booths, which the guest can sit in. Furthermore, people have a choice between sitting down in the back or near a window. The restaurant is enormous and has attractive colors which make the room spacious, a lot of interesting pictures, and other decorations on the walls. The entire restaurant is packed with people eating, sharing laughter, and enjoying their meal.
Customers is an important justification of a company’s success. Considering the interest of customers and portraying a good image to its customers, it had come out with different variety of meals. For example, the KFC offers kid’s meal which gives children free
In all restaurants, products and suppliers are used on a “first-in, first-out” basis to ensure freshness. All restaurants provide warm and inviting environment and a variety of comfortable seating arrangements to accommodate anyone – for single individual to a large family.