On the Job Training: Orientation and Training Program

The job of a cashier involves operating the cash register, coordinating item returns, and answering telephone calls. Handling the cash register requires awareness of current discounts, since the prices and discounts of all items at Hobby Lobby are entered manually. Customer service makes up a large component of this occupation when helping customers locate desired merchandise or staff personnel and ensuring that the customers receive a friendly and efficient checkout. Other tasks included in this job such as organizing and restocking store shelves, returning merchandise to the appropriate location, and pricing items requires great attention to detail and a good memory.

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

Kudler Fine Foods has decided to upgrade the cash registers in three stores. The new registers are scheduled for installation in six weeks, and various members of the cashier, management team and computer support specialists will require training on the proper use of the new equipment. Five methods are under review for training implementation; oral presentation, written report, video, e-mail, and website training. This paper will focus on the training mediums available and determine the merit of each medium based on cost, effect, message, audience, purpose, and reach.

Creating a strong and robust training program for the employees is essential to the success of the company. Training must be available for all employees through various delivery methods in order to meet the different learning styles and employee availability. In-person training will be provided with a certified facilitator along with a human resource representative. Materials will be provided in the form of training booklet available in print and electronic format. On-demand videos will be made available through the company portal. All training materials must be a part of new-employee orientation. Print media and on-demand videos must be maintained and updated in order to provide a refresher course to current employees.

2. Train every staff member who handles the cash, how to use the register correctly.

The Dollar General cooperation ensures that a well-established training plan in all departments is developed and implemented in line with the strategic plan. Training will assess the needs of the implementation plan and the organization as a whole. Evaluation of the training method will be used for effectiveness and suggestions for improved practices that is beneficial to the organization. It will be placed a high on the list of priorities for resource allocation. At the operational level, the managers may be requested to provide new concepts on the quality of training and educating for the new implementation plan.

The next part of orientation was performed by Jeremy, who have us a tutorial on how to run the cash registers. He

When a company is hiring new people I am sure we would all like to think that, ok I am hiring an adult he/she will and should know what to do if ever crunched in any bad situation. That cannot and should not be assumed. Proper training is vital for any company. The training of employees is important and crucial for any company, simply because it majorly contributes to the success or failure of the company. Training is important for managers, current employees and new employees. Although, employees may argue that training is a waste of time it is important to stay on top of everything and always remain prepared for any situation. Continually training and updating within a company is important because it keeps employees up to date on many things such as the use of new technology, technology is forever evolving. Training is an opportunity to introduce and implement new company policies, rule and regulations. Training creates and offers a safe working environment for all employees and managers. It also creates opportunities for personal growth, promotional opportunities and overall a healthy work environment. Furthermore, training is the key ingredient to a company staying on the edge when it comes to its competition.

New Kids on the Block is a book and a retail customer service organization with more than 30,000 employees. Within the organization, roughly 5,000 employees are serving as the heart of NKOTB, they are the “Customer Service Representatives”. Directors for the customer service center suggested that supervisors are not managing the call center representatives suitably and have failed on meeting company goals; they feel this could be due to lack of skills provided by insufficient training. Before the organization experiences loss of market share and profit, NKOTB would like to hire a consulting group to assist in a training development plan for revision on new and improved customer service skills for the call center. NYCMP Consulting places the needs of NKOTB as our highest priority and we would like to introduce a proposal for an efficient program that can prepare supervisors with the best leading skills to fulfill the vision of the company. As an

I started my job at Napoleon Party Mart about a month ago. After being shown how to use the register and the lotto machine I was put to work as a cashier. A good majority of costumers bought the same thing: cigarettes. I fell into a quite comfortable rhythm with this. Scan the cigarettes, check ID, press Enter, Total, then Cash. At the end of the day we had to count the cigarettes then compare with the earlier shift's inventory and my register reports.

For this project, the workplace studied was the Panera Bread near Ryerson University. This restaurant operates by having customers form a line to get their order taken to get take out. Orders that were taken to be consumed in restaurant were not included in this study. A brief outline of the process of the system is as follows. Once a server is available, the customer approaches the cashier and relays their order. This can be a lengthy process as the cashier will often take time to ask the customer questions regarding combinations and offer points card, which add to the overall time the customer takes to order food. Then the customer pays using credit, debit, or cash. After the transaction is complete, the customer moves over to the other desk to wait for their food to be prepared. Once their food is prepared, they take their food and exit the establishment. This process can be viewed in Figure 1 below.

Furthermore, spoiled work, damages, and accidents to equipment and machinery can be kept to a minimum by well trained employees, continued training helps employees develop their ability to learn by adapting themselves to new work methods, learning to use new kinds of equipment, and adjusting to major changes in work relationships and job content, also, through training, new employees learn to measure up to standards for performance, thereby satisfying their human need for personal growth and increasing their value to the organisation (Pigors and Myers 1977).

·     Training - Employees want to increase their skills, knowledge, and abilities to remain marketable. It gives them a sense of job security. In today's workplace, the more training employees get, the more likely the employer will retain them. "According to a 1999 Emerging Workforce Study conducted by Interim Services and Louis Harris and Associates: Among employees who say their company offers poor training, 41 percent plan to leave within a year, versus only 12 percent of those who rate training opportunities as excellent. (Business Week, March 1, 1999)"

Employee training programs are important in a business' success. Without an effective training program implemented the business could suffer from confused employees, ill direction and incompetence. The new employee can only excel further when taken through a properly planned training program.

By designing and implementing an orientation and training program, a company can expect to receive benefits. These benefits may include improved communications, knowledgeable employees, increased productivity, and improved employee satisfaction levels. This training could also have impact on employee retention, thus lowering turnover rates, which can cause a company valuable time and money. In designing these types of programs, a company should assess the needs of itself and employees.