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Patient Management Experience Paper

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It is already April and I have been interning for 3 months. It has been an eye opening experience. I have learned many things I would not expect to learn. Angry Patient: This past Thursday April 6th, I experienced an angry patient. Thursday at QBEC there are no patients, it is just a day where the staff members catch up on work. A patient came in saying they have an appointment at 9:15 and they do not know the doctors name. My staff member and I then went on the computer and asked for the patient’s date of birth along with their last name. The doctor name did not come up on his record. We explained to him that it is impossible to have an appointment today since no one gets scheduled appointments. The patient started getting angry and then raised his voice and we had to tell him that we would call the doctors to ask them. We found the solution that he was in the wrong office and he just came for a consultation check up from his blood work. The problem in this was that he did not check in with the staff from downstairs on where to go but rather he just came in the office starting a rage. This was a great example of how to calm an unsatisfied patient. This situation lasted 10 minutes. …show more content…

There are many times where I am confused because there are just to many things to keep up with on this system. I notice that there are two screens that are at each staff member desk. The screens are also very large since they work a lot with images from the colonoscopy and other procedures done. I use Amkai majority of my time interning. It gets easier at times then feels like it gets harder when having to use a feature I never

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