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Procedures For Ordering And Supply Of Products From Suppliers

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1) Procedures for the Ordering and Supply of Products
Ordering products from suppliers is a necessary activity for every organisation, and they will have a formal process in place for doing this. Following guidelines and procedures will ensure that the organisation operates efficiently and effectively and should eliminate any concern of exhausting all of the supplies. All orders will have an official form that needs to be completed and signed by an authorised signatory, and it will also include the terms and conditions. We can order products either on the telephone or via their website. It is advisable to use the latter, as we will then have a written record of our order.
To place an order for supplies, we must first collate all requests …show more content…

2) Main Causes of Waste in a Business
It is not possible to eliminate all waste in an organisation, but we can cut it to a minimum by identifying the causes and how we can reduce them.
Waste is defined as anything that does not add value to a product or service, and the following are an example of some of the causes:
• Unnecessary printing or copying – this leads to paper, ink and toner waste. However, we can access recycling services for these items, or we can use electronic files and communication rather than paper.
• Not recycling re-usable items such as paper clips, folders and plastic wallets. We should try and re-use as much of these items as possible.
• Leaving electrical items switched on overnight or lights on when the room is not in use. We can reduce wasted energy by turning off all electrical items when not in use.
• Inefficient use of time management – this can be due to lack of direction from the line manager, and lack of knowledge regarding the work process.
Organisations have a duty to ensure that their staff have an awareness of wastage, and that waste is managed properly by keeping it to a minimum.

3) Why Customer Service Expectations Should be Met
Customer expectations are a dynamic feature that flows regularly in accordance with a wide range of factors. However, when expectations are not met, customer satisfaction will ultimately decline. The quality of customer service is almost wholly determined by our ability to

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