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Psy/430 Week 2 Quiz

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Week 2 Quiz - worth 100 points Mark one answer by highlighting the letter marking your answer in red. ** Please answer all 50 questions Example: Problem solving occurs when a group a. reaches a conclusion. b. passes judgment on an issue under consideration. c. develops a plan for reducing or eliminating the harmful effects of a problem. d. chooses among alternatives. e. analyzes the history, causes, and effects of a problem. Multiple Choice 1. The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing? a. affective b. collaborative c. substantive** d. competitive …show more content…

homogeneous ↔ heterogeneous d. concern for personal goals ↔ Concern for group goals** e . open system ↔ closed system 19. When face-to-face interaction is not convenient or possible, which of the following communication technologies is best suited for groups dealing with conflict? a. audioconferences b. videoconferences** c. bulletin boards d. email e. text messaging 20. Your textbook offers all of the following guidelines for making an effective apology EXCEPT a. Take responsibility for your actions with "I" statements. b. Clearly identify the behavior that was wrong. c. Explain why your actions are justified.** d. Acknowledge how others might feel. e. Express regret. 21. What do the 4Rs stand for in the 4Rs Method of Analyzing a Conflict? a. React, Reply, Reason, Reprimand b. Recognize, Reflect, Reconsider, Relate c. Reasons, Reactions, Results, Resolution** d. Resources, Repetitions, Readiness, and Resolution e. Recognize, Reflect, Reconsider, Reject 22. Which of the following is NOT part of the 4R method of Conflict Management? a. Reasons b. Reactions c. Results d. Reinterpretation** e. Resolution 23. If you assume that group members mean well and you feel free to express your feelings and ideas to others, you are on your way to dealing with conflict using a. the 4Rs Method. b. the A-E-I-O-U Model.** c. negotiation. d. mediation. e. arbitration. 24. Which method of conflict

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