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Questions on Management Essay

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H 1 Due on Feb 3 in class 1. Dello is a world-class PC company. Management believes that they understand their products and customers better than any outsourcing company; therefore Dello should provide customer service in-house. Ideally, Dello’s customer service department wants to handle all the customer phone calls. During peak hours, however, Dello receives so many customer calls that they ask an outsourcing company, Telemate, to help handle incoming calls. Dello’s switchboard system is programmed in the following way; A customer calls Dello at its 1-800 number. If there are 14 or less callers in the system waiting to speak with one of the customer service representatives, then the call stays within Dello’s system and the customer …show more content…

Avis is dispatching a bus from its offices to the airport every 2 min. The average traveling time (a round trip) is 20 min. a. How many Avis buses are traveling to and from the airport? b. The branch manager wants to improve the service and suggests dispatching buses every 0.5 min. She argues that this will reduce the average traveling time from the airport to Avis offices to 2.5 min. Is she correct? If your answer is negative then what will the average traveling time be? 5. Money Laundry has 10 washers and 15 dryers. All orders are first sent to wash and then to dry. It takes on average 30 minutes to wash one order and 40 minutes to dry. a. What is the capacity of the washing stage? b. What is the capacity of the drying stage? c. Identify the bottleneck(s). Briefly explain. d. What is the capacity of Money laundry? Briefly explain. e. If Money laundry would like to increase the capacity by buying one more machine, should they buy a washer or a dryer? Why? The manager, Mr. Money, decided not to buy a machine. He still has 10 washers and 15 dryers. The manager estimates that on average Money Laundry receives 8 orders every hour. The manager also finds that on average there are 5 orders in the washing stage and 7 orders in the drying stage. f. What is the utilization of washers, on average? g. What is the

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