H 1 Due on Feb 3 in class 1. Dello is a world-class PC company. Management believes that they understand their products and customers better than any outsourcing company; therefore Dello should provide customer service in-house. Ideally, Dello’s customer service department wants to handle all the customer phone calls. During peak hours, however, Dello receives so many customer calls that they ask an outsourcing company, Telemate, to help handle incoming calls. Dello’s switchboard system is programmed in the following way; A customer calls Dello at its 1-800 number. If there are 14 or less callers in the system waiting to speak with one of the customer service representatives, then the call stays within Dello’s system and the customer …show more content…
Avis is dispatching a bus from its offices to the airport every 2 min. The average traveling time (a round trip) is 20 min. a. How many Avis buses are traveling to and from the airport? b. The branch manager wants to improve the service and suggests dispatching buses every 0.5 min. She argues that this will reduce the average traveling time from the airport to Avis offices to 2.5 min. Is she correct? If your answer is negative then what will the average traveling time be? 5. Money Laundry has 10 washers and 15 dryers. All orders are first sent to wash and then to dry. It takes on average 30 minutes to wash one order and 40 minutes to dry. a. What is the capacity of the washing stage? b. What is the capacity of the drying stage? c. Identify the bottleneck(s). Briefly explain. d. What is the capacity of Money laundry? Briefly explain. e. If Money laundry would like to increase the capacity by buying one more machine, should they buy a washer or a dryer? Why? The manager, Mr. Money, decided not to buy a machine. He still has 10 washers and 15 dryers. The manager estimates that on average Money Laundry receives 8 orders every hour. The manager also finds that on average there are 5 orders in the washing stage and 7 orders in the drying stage. f. What is the utilization of washers, on average? g. What is the
As a Naval Officer I had the opportunity to experience both leadership and management. Today's Navy operates with fewer people and resources than before. Therefore, leadership and management are more important than ever. Very early in my career I was taught leadership and as I advanced through the ranks I experienced management.
To organize and prioritize the current and future projects in the pipeline in a way that fits into the PMB budget of $5B, and ensures projects that increase sales, growth, and stockholder value are of top priority, whereas projects that are not beneficial are either put on hold or discarded.
Customers must use the internet to fill out an online form to address their complaints or service needs. These forms are processed by employees in your department. Currently the turnaround time on any given form is between four to eight hours. This creates a number of other customer complaints. Project Call Center is designed to reduce this turnaround time by 75% by creating and staffing a call center in Tampa. Building acquisition, building renovations, building fit out, IT system upgrades, and hiring and training of staff are estimated to cost $8.5 million dollars. This $8.5 million dollars can be paid evenly in any two quarters in the next year. In addition, seven new employees will need to be hired at $40,000 burdened labor costs per year to staff the call center. Management of this project could easily be done with the current in-house staff. Most of the work of this project would be outsourced and will have minimal impact on day-to-operations.
At 12,600 (70% of 18,000) wet barrels per day, the cranberries currently spend 21 hours a day in the dryers.
1. For many years, the women of a village in northwestern India have walked five miles, once a week, to do their laundry.
Laundry facilities on boats are rare and precious feature so we have used coin operated machines at the marinas we pull into. This marina offers free laundry. We all horde quarters to be able to do the laundry on those occasions when we pull into a marina and, at two or three dollars a load, costs add up. Many of us ICW travelers plan our journeys for a stop here so we can wash everything on the boat, all those items that don’t get washed often, get washed at
ML had developed a policy of selling manual machines and renting automatic machines. Manual machines did not cost much, did not require service, and could be modified to attach different fasteners inexpensively. Automatic machines were rented on an annual basis because they would have been more expensive to sell and it provided annual income to ML. However, about 700 of the rented machines were returned each year. During the time that machines were in inventory, ML would modify the machines to attach different fasteners. This was expensive with an average cost per modification of $2000. If all 700 machines were modified during a given year this would have cost $1.4 million per year. It was also industry practice to provide preventative maintenance and
Every night, at around ten pm, we all pile into the small purple car and drive to the laundromat to straighten things up for the next day's customers. We empty the trash cans and toss the trash bags into the dumpster. We sweep and mop the tiled floors, and clean huge mounds of lint out of the bottoms of the dryers. (The former is only done once every so often when the lint piles up, but it is one of the most exciting things you can do while cleaning a laundromat because of the potential for finding discarded money.) Walking through the glass doors of the laundromat, you are greeted with a faint smell of laundry detergent. There might still be a few people in the building, sitting in the plastic seats located by the back wall, playing pinball on an Addams Family pinball game, or just standing in front of the many dryers lining the walls. My uncle and aunt usually strike up a conversation with whoever is there while Eli and I start the process of straightening the place up. Inside the laundromat there are two aisles. The two aisles are split by a double row of washing machines with a small wooden table at the front end flanked on the left by a few arcade games and on the right by two vending machines. Eli and I usually start cleaning by getting a broom and a damp rag from the closet, then Eli sweeps the floor while I wipe the dust and dirt off the tables. The first couple of times I went to the laundromat I was mesmerized by how effortlessly Eli and his family did their jobs. Eli showed me the specific pattern that he used to mop the floor down one of the isles, then handed the mop to me and let me do the other side. The intricacies of the pattern were lost on me then, but after a couple of days practicing, I began to feel at home working in the laundromat. I had become part of the
I wondered if the clothes washer was the kind that dried clothes after the washing cycle. I read about such machines and decided to send an e-mail to Ann to ask some questions. I was thrilled when I read her
Solution 6 In order to solve this problem we will first find computers rented per week. Computers rented per week: Option A: .6*1500+.3*1000+.1*600= 900+300+60= 1260 Option B: .4 *1500+.4*1000+.2*600= 600+400+120= 1120 Option C: .2
Capitation is a payment method in which healthcare providers are reimbursed by a managed care organization (MCO) a specific amount monthly per patient. Instead of billing the patient or health insurance on a fee for service basis, the provider receives one set payment monthly. In other words, the number of monthly visits to the provider’s office does not change the capitated rate. But, providers are paid whether the patient is seen or not (Buppert, 2012). Before agreeing to enter into a capacitated contract, I would have to consider the population of patents seen in my work environment and common health illnesses being treated in the office. In a family practice setting, I would consider entering into a capitated contract because patients in this setting usually visit the office every three to six months unless a problem arises. In more specialized settings (renal, cardiology, orthopedics), fee for service may be more appropriate since this population is seen more frequently by their provider.
Due to these facts, the calculations for the commute and parking at the airport were not fully utilized (other than displaying them on the Excel spreadsheet).
muddle of noisy washing machines. In both the first and last rows are ten white washing
The flowchart shown on the pervious page represents the physical movement of all washable items in the laundry unit. Linens received from private household and small businesses are put in conventional industrial-standard washers. While linen received from larger clients are sorted and weight by Staff in the ‘dirty area’. After being sorted, the batch of linen is then put on the next free space on the tunnel washer. This takes about twenty-three minutes. After the washing process has been completed, all the laundry is fed onto a conveyor belt, which transports all the laundry to the big tumble dryers. This dried laundry is then delivered to one of fourteen ironing machines where staff work in pairs to feed laundry into these machines. Laundry is automatically ironed and folded. In the last step of the laundering process staff visually inspects the batch before being sent off to storage.
I work for Dell computer company and planning is extremely important. Since computer industry is changing so much and we are a global company it is very important to do the research and have a plan set in place to insure the profitability ad demand for our products. We do have many partnerships with other companies so it is imperative that have contracts in place in order to deliver best and newest technology as it is approved by FCC and released to the market.