Rude Customers In The Workplace

The job of a cashier involves operating the cash register, coordinating item returns, and answering telephone calls. Handling the cash register requires awareness of current discounts, since the prices and discounts of all items at Hobby Lobby are entered manually. Customer service makes up a large component of this occupation when helping customers locate desired merchandise or staff personnel and ensuring that the customers receive a friendly and efficient checkout. Other tasks included in this job such as organizing and restocking store shelves, returning merchandise to the appropriate location, and pricing items requires great attention to detail and a good memory.

Tell me about a time you had to go beyond your comfort zone and personal limits to satisfy an unhappy customer.

They order their food and they sit and wait They talk as they wait for their food If the food takes too long that’s something they hate If you worked here you might like it Depending on what type of worker you are Even with all these rude customers

This is a campaign to stop lack of respect show to service users and to ensure that their dignity is maintained through good and positive service. It encourages challenging of poor service or lack of respect.

Rudeness is indeed a growing problem and it is only getting worst. As you mentioned, rudeness comes in a variety of ways, such as, annoying behavior, intolerable actions, sarcastic and degrading remarks, shouting and even the use of swearwords. "Rudeness breeds more rudeness and metastasizes into social ugliness" (Hama, 2011). Rudeness can become a domino effect where people feed off that negative energy and retaliate rather than be an employee or customer. I personally been on the receiving end of rudeness as an employee and as a customer and I sometimes been a victim of feeding into the negativity. My biggest pet peeves is respect me as long as I am respecting you. I do not care if you do not like be because of my race, gender, height, or nail color, but as long as I am treating you like a human being, I deserve to be treated in that same manner.

Traylor wrote, “I can help myself by serving others” (p 109). As a Christian, service is a common theme. Jesus Himself served people by healing them, showing them kindness, and physically serving them (ex. washing his disciples’ feet). I have also found through personal experience that acts of service help me feel good (not to mention others!). But the current culture is all about serving yourself. This lesson about serving stuck out to me because I currently have a job in retail. In the retail business, customers can be rude and sometimes get a little violent when they don’t immediately get what they want. There are some nice customers, but there are customers who follow the culture as

I am currently an assistant manager i do work with customers every day so i do provide great customer service , knowing its all about the customers and to help them with any need because with out them we would not have our jobs. I am bilingual so i believe i can help with our hispanic customers to assist them and help them find what they need. Also i know how to learn very quickly or catch on to things i need to learn to succeed in any way. I know how to answer telephones in a professional manner and be professional as well so the customer can trust me and the company so they can know we handle things in a professional manner to get their needs done the rite way, i like to go the extra mile to satisfy our customers in any way

Most jobs require working with others and at times dealing with difficult customers. Getting a job teaches teens to develop good people skills. It is important for me to remain patient when caring for the elderly. I have to encourage them to be independent as possible even when it takes extra time. For example, when transporting residents I have to allow them to transport themselves although I could get them where they need to go much quicker. I also deal with people who are not always the friendliest. I have been cussed at and even hit trying to care for elders at the nursing home but I have learned to stay patient during those situations. It is not always easy but when I feel myself getting upset or frustrated I remind myself that these people are dependent on me to take care of them. Getting a job teaches teens to work well with others which is a necessary life

Analyse your own value base and describe its relationship to social care values and the goals of your agency. Values are our views and beliefs about what we feel is important to us, useful and are of worth, we hold our values in high regard. http://www.oxforddictionaries.com, (2016) Like all people in society I have learned my values through primary socialisation, which begins at childhood, it is based on family and it’s where we learn our cultures, language, values and expectations for socially accepted behaviours. We can follow on our parent’s values and turn them into our own or we can hold our own personal values throughout life. The next part of the socialisation process which can have an influence on an individual and has had an influence

This position provides me an opportunity to connect with my employees and customers. I would make it my duty to ensure that all the customers are satisfied by adhering to the alluring mission statement of ‘five star service for everyone at all times’. I would also make certain that all the daily goals I set for myself and my employees are met and exceeded. I will come every day with a sense

Service is the backbone of our society, especially in East Tennessee. I am a waitress at Flapjacks so my job is centered around service. As a waitress, my job is to serve my customers and make sure their experience at our restaurant is enjoyable. If I don’t serve my customers to the best of my abilities I am likely to not get a tip and our restaurant will get a bad reputation. The quality of service a business requires can truly make or break their success.

I have been told that I have an innate ability to speak with respect and speak warmly to others, especially with my supervisor. I don’t use it as a form of control but instead simply feel it is the right way to speak to someone. I speak to my supervisor out of respect for her skills in the work environment and feel that she deserves to be spoken like that. On top of that, she has always shown respect and appreciated my work as a subordinate. I have seen other coworkers seem to struggle in properly speaking with her and have noticed certain nonverbal behavior she gives off on the way she is treated by them. This brings me into the proper understanding of internal and external customers. Many times we don’t see other coworkers as a very important part of an organization. You may need to work with them on certain projects or have to request a certain job from them. We should be able to speak to them with respect. By doing so, we are able to create a much smoother system of dealing with tasks therefore increasing productivity. Customer relations is probably the most important part of my job as a customer service agent. We have to work with people ranging from 70 year old individuals with hearing problems all the way to an extremely angry customers. I’m able to listen to these

I agree that Americans are becoming ruder in the workplace because most of them are performing in fast-paced, cross-functional, and diversified organizations. Consequently they have unmet needs, they are stressed, they are angry, and they are willing to express it (Johnson, P & Indvik, 2001, p.705). In addition to their internal stresses, they are interacting with people with different viewpoints, values, and goals. For the most part, people tend to have little respect for those who do not agree with their principles. Although there are a number of documented reasons for negative behavior, your discussion highlighted anger as being one the most significant reason. Most people do not use violence or open conflicts as ways to express anger;

When I worked at Popeyes, my position was a crew member. The atmosphere varied everyday but the one thing that remained the same was the goal of making the customer happy and satisfied. When I arrived, I had to log in and look on the board to see where I would be working. Most of the time I worked drive thru. Before taking my first order, I had to count my drawer and make sure that it contained the same amount listed on the drawer sheet. After that, I could start my day. When taking orders, I had to remember to

Act with courtesy, dignity and respect towards everyone you encounter in the course of your employment at 7-Eleven.