Second Cup Case Study

Direct interaction between customer and employee is generally very high with services, while there is little direct interaction between customers and employees in the technical core of a manufacturing firm.

| The establishment relies on their customers to shop at their stores but also they try and bring in

2. What reason did you give for why it is important to offer the model more than two cups (one with the milk added first and one with the milk added second)? Was your answer the same as Fisher's answer? Based on the essay, please describe Fisher's answer to this question.

Figure 3 describes the functional activities to be performed in a supermarket, such as Hy-Vee and figure 4 expands the functional activities into core processes.

In each meeting, staff members are encouraged to provide their input on improving the process, any issues with files, any concerns with clients and issues regards to other general business operations. Any suggestions are listened with an open mind and necessary actions are taken in the firm. For example, if employee state that this file is taking extra time because of the disorganization of client paperwork, then the client is updated with an email that the invoice for the year end will be higher than anticipated because of the extra time it takes to finish the

The main problem in this case “Bottling at Creemore Springs Brewery” is that will the cleaning of the bottles change to be in the house cleaning or maintain its current method of cleaning with a contractor. Having Thompson and Fuller responsible for the decision to be made, which have to be a strategic one or it will effect the long term profitability and success of the company. They have to make the company be more productive and efficient.

Please refer to the following page (page 2 of this document) for the process flow diagram for Barilla dry products sold through distributors.

The multi-agency workers use verbal communication to make sure that their clients’ needs are met including:

Within these stores, there are many different departments and groups of job roles including sales floor customer assistants, store operations, section managers and store managers (Careers.marksandspencer.com, 2016). Marks and Spencer are devoted to providing great value and services to their shareholders and customers within their business, which suggests customer service is a key part within their organisation (Corporate.marksandspencer.com, 2016). The strategic direction of Marks and Spencer is to prioritise profitability as well as growing the business, alongside improving performance in all areas of the organisation (Corporate.marksandspencer.com, 2014). This essay will focus on sales floor customer assistant departments within Marks and Spencer.

The current situation at Cup of Jo’s as it reflects to how the staff is managed by one shift supervisor per eight our shift. These shifts are then managed with one barista at the front cash register, one or two located at the bar making drinks, one at the cold beverage station for Frappuccino, and two at the drive thru. They are staffed this way because they try to make sure that customers are happy and that they get the drinks that they ordered in a timely manner. When it is a slow time then the shifts will vary accordingly to what is best at that time. The performance is what is valued most and it is how we treat our guests, about their family and their beverage. The common stories told and the meaning behind the stories from each person

In fact, the case alludes to this fact where it says that “Office managers are all about eliminating headaches”.

The process flow chart showing how customers are processed through the operation is shown as following:

The behavior was observed from a large sample of people. This included twenty people shopping alone and twenty people shopping in a group, for a total of forty subjects, each ranging in ages from approximately 19 to 40 years old. The subjects were observed from the time they entered the store until the time they left. The reasoning behind this was to see the buying behavior differences for the whole experience and figure out which areas of the store could be improved in order to appeal to groups of people shopping. The behaviors observed included the amount of time spent inside the store, the amount of money spent, the interactions with associates, and the areas of the stores that were navigated.

Develop the Practitioner-Client Relationship: External-internal practitioner team with the cheerleader or pathfinder style. By getting employee motivation and satisfaction, they will be more active and perform on their job effectively, dealing with the client and help them with solving issues, and have an excellent customer service. External practitioner brings expertise while the internal practitioner brings knowledge and aware to the strength and weakness. They provide support for each other, combines more advantage, and less disadvantage.

First of all, Coffee-Mate´s main benefit is its ability to replace cream or real milk. Furthermore, it can be stored for a much longer time than milk or cream making it a good substitute. People who cannot drink coffee without milk don’t need to carry around or look for milk since coffee mate will do the same job. In addition it is made of health promoting ingredients such as dried glucose and vegetable fat. However it cannot be legally defined as non-diary since it also contains milk derivatives. This can be considered a benefit to Coffee-Mate when it comes to customers who like the flavour and thus also makes them use less sugar for sure. Another