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Starbucks and Cultural Distance

Decent Essays

Coping with the four dimensions of distance in the international expansion of Starbucks.

Maarten de Graaf, s1861263
Tom Breteler, s2022117
Group 12
13-10-2010
Introduction to International Business
Ms. Wilhelm
1. What are the four dimensions of ‘distance’ in Starbuck’s international expansion?
The four dimensions are culture, administrative, geographic and economic distance.

2. How did Starbucks reduce the ‘distance’ vis à vis host countries?
Starbucks used many tactics to reduce its distance from foreign markets. Firstly, Starbucks conducted extensive research in each country. They used focus groups, and quantitative analysis, to evaluate local cultural sensitivities and preferences. But it also used specific local …show more content…

“The Bank of Japan will have to come in to intervene in the not-too-distant future. At this level, they are going to be totally destroyed by Korea.”’
So if Starbucks wanted to invest in China or Japan it would take high investment costs, whereas the profits may be limited. And on top of all that, the geographic distance can cause high levels of bounded rationality.

4. If you had been in charge of the international expansion of Starbucks, what would have you changed (e.g., the pace, the choice of host countries)?

First of all, I would like to stress the legal fiasco that Starbucks encountered in Russia. If it had been up to me, I would have used the Starbucks trademark to actually open cafés. Not using the trademark is just asking for trouble, as is shown in this case, by the filing for annulment by Sergei ZuyKov. Struggling with these legal issues cost a lot of time, time in which Starbucks could have been making money.

Secondly, I was surprised by the choice of Starbucks first overseas locations, being Singapore and Japan. I would’ve first gone to a country that drinks coffee, at least that way you will have more certainty that your product will be well-received. For example, today there is still only one Starbucks café in The Netherlands, while there is a coffee drinking heritage here. The Netherlands, or any other European country (e.g. Italy and/or Austria), would have been my first pick to venture to. I would have started

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