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Summary Of Reinventing Government By David Gaebler

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The book entitled Reinventing Government from David Osborne and Ted Gaebler begins with the story of bureaucratic change in America. Osborne and Gaebler took the success story of Visalia, East Harlem, and the Defence Department in rebuilding government bureaucracy to entrepreneurial government.

Osborne and Gaebler argue that the American bureaucratic model was created and developed during the economic depression and two World Wars, which was appropriate and worked superbly. At that time, people wanted security, stability, fairness, and equity from government. The government put more emphasis on stability rather than quality. But today, the American public wants increased quality and choice of goods and services, flexible and adaptable institution that empower citizens rather than serving them. Therefore, there are three major weaknesses of bureaucracy which are not in accordance with the current condition: the bureaucratic model was rigidly hierarchical, focused on regulating the process, and far away from flexibility and creativity. …show more content…

Organization is based on several levels with each different authority. Information flows gradually from the bottom to the top level, as well as tiered command line from top to bottom. Hierarchical system as it was made into a rigid bureaucracy and made the decision-making process becomes fragmented because of the flow of information and commands only run vertically. For example, the organizational structure of the Ministry of Internal Transport of Sri Langka at least has seven levels of bureaucracy, from bottom to higher levels start from additional deputy director, deputy director, director, additional secretary, secretary, deputy minister, and minister. Such hierarchy is likely to cause substantial distortion, in terms of information delivery from the bottom to the top and in terms of translating messages or orders from

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