preview

Symone Case Study Summary

Satisfactory Essays

Symone has started to take the lazy route with following the scripting & protocols with attempting to capture the NAPE. She has a pleasant tone and she is kind with the callers, but all at the cost of not attempting to properly document the calls. It also appears that Symone does this at an average of 4 times a day and this is shown in the screenshot attached. Symone needs to work attempting the NAPE process prior to giving out information, using the phonetic spelling with the provided letters, capturing accurate station information, and following the scripts that have been provided.

Get Access