Topic 1: Systems theory, efficiency and effectiveness
Effective management is ‘making the right decisions and successfully implementing them.’ Contrast the concept of effectiveness with the concept of efficiency. Describe basic systems theory as it applies to organizations and discuss the concepts of efficiency and effectiveness in terms of inputs, throughputs (or ‘the transformation process’) and outputs. Include some examples in your discussion.
Abstract Efficiency means doing things right, while effective means doing the right things. In management, managers will strive for low resource waste (high efficiency) and high goal attainment (high effectiveness). Systems theory is an extension of the humanistic perspective that describes
…show more content…
Feedback also comes from the larger environment of the organization like influences from government, society, economics, and technologies. This overall system framework applies to any system, including subsystems (departments, programs, etc.) in the overall organization.
Systems theory may seem quite basic. Yet, decades of management training and practices in the workplace have not followed this theory. Only recently, with tremendous changes facing organizations and how they operate, have educators and managers come to face this new way of looking at things. This interpretation has brought about a significant change (or paradigm shift) in the way management studies and approaches organizations.
The effect of systems theory in management is that writers, educators, consultants, etc. are helping managers to look at the organization from a broader perspective. Systems theory has brought a new perspective for managers to interpret patterns and events in the workplace. They recognize the various parts of the organization, and, in particular, the interrelations of the parts, example, the coordination of central administration with its programs, engineering with manufacturing, supervisors with workers, etc. This is a major development. In the past, managers typically took one part and focused on that. Then they moved all attention to another part. The problem was that an organization could, example, have a wonderful central
In society, there are groups that interact with each other. They may be families, churches, government agencies, or anything in between. Those groups can be defined as systems, and in the systems perspective that is what they are referred to (Hutchison, 2017). In the 1960s, Ludwig von Bertalanffy developed the general systems theory in relation to biology, but it was widely publicized and used for various subjects (Hutchison, 2017). Hutchison (2017) summarized Bertalanffy’s theory by saying, “any element is best understood by considering its interactions with its constituent parts as well as its interactions with larger systems of which it is a part.” (p.
1. System Thinking: System thinking is nothing but instead of focusing on only one particular issue, we have to analyze and try to understand the entire system on the whole. With this kind of analyzation, we can easily find a solution to the problem as the problems are not confined to only a particular area or time. We might find a solution for a particular issue, somewhere in the whole system by analyzing the entire system completely. We should try to relate the actions and the consequences on the whole as the issues occur at different time levels, not confined to only one particular time level. We have to have knowledge of the relation between different departments of an organization and the relation between them and the functionality between the departments as to how they are related in an organization. We generally focus on only one particular issue rather than seeing the bug picture and that shouldn’t be done. In system thinking we analyze the big picture.
A system is “A set of interrelated and interdependent parts arranged in a manner that produces a unified whole” (robbins 2006), and Systems theory is the
In order for any organization to be successful, they must find effective ways to change systems and policies that are ineffective in creating a successful environment. A system consists of four things, elements, attributes, internal relationships, and the system environment. The systems theory is transdisciplinary study of the abstract organization of phenomena, independent of their substance, type, or spatial or temporal scale of existence (Heylighen & Joslyn, 1992). The study investigates all the principals common to all complex bodies, and the models which can be used to describe them. Von Bertalanffy (1971) was the creator of the “system” concept, he developed this idea as an answer to the limitations of individual disciplines in addressing complex social issues (Mitchell, 2005). The underlining principal of this theory is that an organization consists of multiple, interdependent parts that collectively form more than the sum of their parts. Developed from the systems theory, are three separate theories with the basis of each being the systems theory. The activity theory considers the entire program versus just one single sector, it sees the operation as a whole instead of sub departments, it combines both micro and macro elements of the organization. The chaos theory does not mean a chaotic hectic situation, rather a situation where there appears to be little to no order, there really is a hidden underlying order. The complexity theory is
The core of systems theory comes from biology and engineering, and has been translated into social work practice by the identification of social systems as open systems. The significance of this is that:
These four elements all work together to create the success of an organization. These elements can easily related to many of the shifts that we have seen in many areas of our day-to-day lives. Healthcare is one area of our lives that I feel continues to change to become more efficient. New practices are being implemented daily to improve ways patients are cared for. The implementation of technology has become an important part of healthcare and will continue to grow in use. Our patient population over the past several years has evolved and become more educated on the hospitals they choose and their illness. When they come into the hospitals they are expecting a high level of care. According to Wikipedia (ND), efficiency is used as an ideal practice to achieve a goal. Relating this to healthcare we see new systems in place such as urgent cares, or even clinics so a greater number of patients can be seen increasing revenue. Not only that since many of these
Systems thinking is the capacity to see the master plan and to recognize patterns as opposed to conceptualizing change as segregated events. System thinking requires the other four orders to empower a learning organization to be figured it out. Additionally system thinking demonstrates that there is no outside that the reason for your issues at a piece of a solitary system.
Another aspect of systems theory applies to mezzo level interactions between myself, my organization, and other organizations which are interrelated with my organizations. My concentration internship is for a non-profit organization providing mental health and
The System Theories focused attention on organizations as 'systems ' and on the complexity and interdependence of relationships of their inter-related sub-systems. This approach attempted to synthesize the classical approaches (organizations without people) with the later human relations approaches that focused on the psychological and social aspects ( 'people without organizations).
The General Systems Theory (GST) came about as an effort to describe the systems approach, born from the biological concept of the organism developed in the first part of the 20th century (Von Bertalanffy, 1972). In contrast to the mechanistic systems which are closed and have a direct relationship between a cause and its effect, a biological or social system is open, operating on a principle of equifinality, where regardless of the starting point, the objective can be achieved (Kast & Rosenzweig, 1972). Any system will achieve equilibrium, but an open system can reach a steady state by accessing resources from outside itself (Kast & Rosenzweig, 1972). The underlying assumptions of GST rely on the organization of a company resembling the inner workings of an organism. However, subgroups within organizations can act independently of the the whole, in
In Senge’s five disciplines we find mental models and systems thinking which are not found in the PLC’s. Systems thinking is seeing everything as a whole. How one thing can possibly affect the other either positively or negatively? This discipline draws on perceptions and experience of people from different levels and function in the organization, providing diverse perspectives for improving the quality of systems thinking (Raines, 2009). As a whole, a team must deliberate why certain decisions are made and how these decision affect all stakeholders involved. For instance, explaining why a school district has changed the math program that had been in the district for years and how it affects the community and the reception of the student
A system is a collection of elements that interact with each other over time to function as a whole. Systems thinking is a combination of the previous four practices: personal mastery, mental models, shared vision and team learning to dissect and examine the practices of the organization. I first heard learned about systems thinking five years ago when I started in the Hazelwood School District. Our district had just began our district wide professional development on systems thinking, but then we had a change in our superintendent in late August, just a few weeks after the start of school. With the change in district leadership, came a change in our district focus, and systems thinking was almost immediately abandoned. However, since revisiting it this semester, I can’t help but incorporate it into many of my daily
Systems thinking is a method of thinking that looks at the interconnectedness between different elements rather than a linear cause and effect approach and sees patterns of change rather than fixed “snapshots”. In essence it is a view on the “whole picture” (Anderson, R 1994).
The sociotechnical system and managerial subsystem are affected due to the changes occurring within the company. An example of these changes is the hiring of all the individuals within the new OD group. The technical subsystem has been affected by the recent introduction of new products within the company due to competitive companies. The structural subsystem has been affected since the OD group started training company employees on management styles. The psychosocial subsystem was affected when the employees had dislike towards the OD group and the training that had been developed. Also, the OD group
General system theory focuses on the interaction or the relationships between components that contribute to the system as a whole.