Entrepreneur Be my own boss and own my own business is the career I am seeking and I am starting off with getting a degree in Business Administration. Business administration programs teach students foundational knowledge of business and will give me the jump start I need to be a successful entrepreneur. (AACSB Accreditation Student Resources, February 22, 2012 par2). My interest in the world is to help others and to show everyone what excellent customer service is all about. Excellent customer service is very important in a successful business and everyone deserves it, regardless if there angry or upset or the worst customer you ever had. If you can change a person’s attitude by helping them anyway you can that’s what customer service is all about. "Our attitude towards others determines their attitude towards us. " Earl Nightingale, Author and Motivational Speaker. Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance to make their feelings known. (SMALL BUSINESS ENCYCLOPEDIA Customer Service, par 1, 2015) I am a big critic when it comes to customer service because I know what it takes to deliver the service everyone deserves. To have a successful business you need to know how to treat people with respect and know how to give excellent customer and in return you’ll get the satisfaction of gaining the trust and respect you need from your customers and the chance to grow your business. I also seek ways of
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The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal
Customer service involves a consideration of what is needed to treat the customers in a desirable
You are representing the company that you work for and are the first point of contact, so customers will respond to how they are treated from the first person that they speak to, if they are treated in an un friendly manner they will possibly change their view on the company maybe change their mind and take their business else where. If they are treated with respect and answered in a professional and efficient manner they will feel at ease and confident to do business and hopefully continue to do good business with the company and also recommend your customer services to other potential customers.
Businesses only have a limited amount of funds to their disposal. They must never waste any on customers who complain and are never satisfied. Jayson DeMers states, You only have so much time, money, and energy to dedicate to customer service, or to your business, and an unreasonable customer or client can quickly eat away at the majority of it.” Franchises only have so much to give before their well is empty. When it goes empty, companies depend upon satisfying customers to replenish what's been lost. Furthermore, it's essential that companies direct their attention towards consumers that make purchases. Dissatisfied customers will do the opposite. They'll go thru the hassle of bickering to the employees about the product they bought. Criticize
Business has been a large part of my family, and has started to grow on me. My dad worked in sales for many years, and is now the President of a company in Staples. My mom started her own cleaning business, and now works for herself, as well as my uncle owns a golf course, and a pump and well business. My other uncle has his own handy man business, while one of my aunts operates a redimix and construction company . So I guess it could be said, business is kind of in by blood.
Service is a hard industry to be in. A prime example of this would be a dentist’s office, such as the one I work at. Many people are already on edge from just having to be there. Customer, or patient rudeness is very common and the people providing the service are supposed to be nice at all times. When a patient or customer is being disrespectful one should respond with kindness unless it gets out of
Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations.
“Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work” (Martin Oliver). It is a well-known fact that customer service can make or break a business; thus, businesses tend to focus on the overall satisfaction of the customer and tend to forget about the employee. Working in customer service, an employee is bound to experience negative circumstances when dealing with rude or abusive customers. Verbal abuse by customers in large business are caused by the prevalent belief that the customer is always right along with racism; as a result, this can then lead to poor customer service experiences and emotional distress to the employee.
Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.
Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”.
We ask that they have good attitudes towards customers because we want customers to come back to our store whenever they something and we want them to feel comfortable coming to our store, and we want our customers to tell their friends and family about us. They must team players so they can work together and bring out the best in each other so we make as much profit as possible. Customer service is one of our biggest priorities mainly because that’s what we are known for.
Everyone has his or her career goal to achieve in life. If I have a choice between all careers, mine will be to become a business entrepreneur. Be an entrepreneur is not so easy. I will have to create my company in stages. The very first thing will be to make a personal assessment. What are my real motivations? What are my strengths and weakness? Do I have the necessary diplomas? Am I good salesman? Will I know how to convince? Am I a good manager? I will plan my activities with a motivated mind. I know that it is a lot of work, but the benefits to be an entrepreneur are so many.
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
Have you ever had a miraculous idea? The kind of idea where your head keeps on spinning with intriguing questions, so many that your head might spin right off. Where to start and whose going to pay for it? Is the idea even possible to make? These are a couple of the question racing through your mind. The adrenaline is rushing through your blood steam. You want to tell everyone in the world, but in the real world there are people out their looking to steal those great ideas. Which in turn leads to secretiveness of the idea. In a sense it would be like spilling the beans on the Manhattan project.