The Case of the Omniscient Organization

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Case Analysis: The Case of the Omniscient Organization Introduction In this case study, Dominion-Swann (DS) has implemented a “radical restructuring of the work environment” in order to regain control of its employees. By 1990, DS had been suffering from a number of business woes. It was not keeping pace with its competition, employee turnover had increased substantially, health costs and work-related accidents were rising, and employee theft was at an all-time high. Instead of identifying and addressing the underlying business and management problems, DS decided to treat the symptoms by turning to SciexPlan Inc. to help radically restructure the work environment through the use of employee monitoring technology. Background…show more content…
Off-duty conduct may be relevant to employment if the misconduct negatively impacts the employee 's work performance or the company 's mission. However, the systematic monitoring employed by DS raises serious privacy concerns. Monitoring all employees’ activities, rather than just the activities of employees under suspicion of specific misconduct, constitutes a blanket search that brings enormous privacy concerns. Recommendations DS would be better off with no employee monitoring rather than scrutinizing its employees ' every move. Once the employee monitoring creates a morale problem, all of the value it has created will be diminished. If DS is to continue with employee monitoring systems, it must create and clearly communicate a monitoring policy for employees. DS needs to start with human-oriented policies, then use technology to enforce them. As it stands right now, DS is exerting too much power in its invasion of employee privacy in the workplace. DS is exploiting the lack of regulation in this area in order to implement extremely invasive methods of employee surveillance. Until employees are protected by regulation to protect their rights to privacy in the workplace, DS should assume responsibility to self regulate by limiting the amount of surveillance, implementing it only when it achieves specific goals for success. Monitoring should be
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