At this time, James would be considered an underperforming employee. However, Alex has seen James potential through working with him on a previous project. To help James realize his potential, Alex will need a well-executed coaching plan. Coaching is an ongoing, collaborative process. It involves observing, complimenting, and seeking opportunities for improvement. The first goal of coaching is to establish trust between the manager and subordinate (Southwell, 2015, Unit 7).
“Coaching, defined as the facilitation of individual learning within an organization, is vital to the growth of organizational learning” (Hagen, 2010, p. 791). In the article “The wisdom of the coach: A review of managerial coaching in the Six Sigma context,” Hagen
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Through her analysis of the situation, Alex has seen that James prefers a more personable manager. He was successful under Jackson DeRosa on the MGM job. Jackson knew his employees personally and how to motivate them individually. On the other hand, Gary Boone was his supervisor on the Viacom job. Gary was a critical manager who showed that he only cared about numbers, not his employees. Gary worked his employees for 14 hour days on weekends, which could cause the best employee to become unmotivated and disengaged.
There are four types of coaching styles: driver, persuader, amiable, and analyzer. The driver is an assertive manager. The persuader attempts to sell the employee on his or her idea. The amiable manager is not assertive. The analyzer is logical and systematic (Southwell, 2015, Unit 7). Alex needs to understand that none of these coaching styles should be considered superior to the other. A good coach must be adaptable, and understand which style will enhance a particular learning opportunity. With that being said, Alex should not choose one particular style when working with James, but choose the style based on the situation (Southwell, 2015, Unit 7). It would seem that James has been resistant to the driver style in the past, so she would only need to use that style when absolutely necessary.
“Employee coaching, which we consider to be a critical part of the performance management process, is coaching done by a
Coaching: helping another person to improve awareness, to set and achieve goals in order to improve a particular behavioural performance.
It is important that early on in the coaching relationship ownership of the problem or opportunity passes to the employee. For this reason language such as, "here is what I would like you to do," should be replaced by, "how would you like to address this?" Assumptions of deeply committed self-management from an employee with low self-esteem, however, are akin to building a house on quicksand.
I think it is safe to say that the coach has several roles to perform; with the main objective being to develop the person being coached. This can be achieved by increasing self-confidence, identifying relevant and suitable topics for coaching as well as agreeing the setting of suitable planned tasks to support the learning process.
One definition of coaching is “Coaching is unlocking a person’s potential to maximize their own performance.” (Coaching for performance, Sir John Whitmore 1992). Or to expand on this; Simply defined, coaching is one person guiding another through a process, leading to performance enhancement. The applications can vary, support to achieve a specific project, helping an individual to do better what they already do well, or developing a skill they don't yet possess.
Bluckert, P. (2005). Critical factors in executive coaching- the coaching relationship. Industrial and Commercial Training, 37(7), 336-340. doi:10.1108/00197850510626785
* Coaching This is a process that supports and enables an individual to unlock and maximise their own potential, to develop and improve performance. Coaching helps the individual to learn rather than be taught. Coaching believes the individual is best to take responsibility for own actions and solutions with subtle guidance and prompts. This is an excellent way of improving performance through reflection. Enabling control and development to remain with the individual with the coach helping to unlock own potential. The ‘GROW’ model of coaching (Whitmore, 2009) provides a structured model for the coach. G= Goal setting asks questions to encourage the
Coaching is a useful way to develop people’s skills and abilities, and of boosting performance. It can also help deal with issues and challenges before they become major problems. Coaching typically begins with a personal interview with the employee to assess the situation, review current opportunities and challenges. After the interview, priorities for action are established along with specific desired outcomes. Individuals may also be asked to complete specific action items in a certain period of time that support the achievement of desired goals. Resources may also be provided such as articles, checklists and assessments.
The use of coaching by individuals and organizations has increased rapidly in last decade. As role of coaching is growing over the time, so has the need to find ways of assuring quality of the coaching services being provided. Coaching supervision is an essential part for continuous professional development of coaches. It’s the essential link between theory and coaching practice, the main source of assuring quality, to mitigate the risks may inherent in coaching. It can also help to increase the return on an investment in coaching and to provide evidence of that return.
Jovita Carranza has demonstrated determination and commitment throughout her various careers at UPS. These skills have taught her how to develop others, interact with her team, and drive others to be just as committed to positive results. Carranza mentions that being committed and working hard are some of UPS’ values and she mirrors them in her personal and professional life. She also seems to follow them in the development of her followers, or in her coaching. Hughes, Ginnett, and Curphy describe coaching as “a key leadership skill that can help leaders improve the bench strength of the group, which in turn helps leaders improve the bench strength of the group” (2015, p. 69). Specifically, Jovita Carranza helps the group with informal coaching which helps change their behaviors. The thirty years she has been with the company, and her work capabilities may already attract followers to the work group. They also demonstrate her loyalty to UPS and show that she is trustworthy; this is the first step of informal coaching. Peter and Hicks give that “the best informal coaching generally consists of five steps: (1) forging a partnership (2) inspiring commitment (3) growing skills (4) promoting persistence and (5) shaping the environment” (as cited in Hughes, Ginnett, and Curphy, 2015). To conclude, I think she has also demonstrated great listening skills, she is able
Managers are increasingly expected to be able to competently perform each of the four 'learning ' roles - trainer, coach, mentor, and counselor - for their team as the need arises. Coaching is driven by a questions addressed to the coachee. .coaching become a popular title that is being used by a lot of professionals often with no training .coaching is also solving problem, setting goals and learn new behaviours. The coaching programs was a satisfying experience for personal growth and professional development. Coaching is differ according to the culture ,this paper will illustrate the impact of coaching on employees and how to applying this methods in education level.
Susan M. Heathfield a Human Resource expert states that “the goal of performance coaching is not to make the employee feel badly, or show how much Human Resource professional or supervisor knows. The goal of coaching is to work with the employee to solve performance problems and improve the work of the employee, the team, and the organization.
What is coaching – “The coach works with the clients to achieve a speedy, increased and sustainable effectiveness in their lives and careers through focused learning. The coach’s sole aim is to work with the client to achieve all of the client’s potential-as defined by the client” The Coaching Manual Starr, J 2008.
The chartered Institute of Personnel and Development in the UK (CIPD 2009) reports that 79% of survey respondents are using coaching within their organisation and that 77% say coaching has been increasing in recent years. It is therefore no surprise that the large UK-based customer facing organisation, where I am hypothetically working as a human resources manager, has made a commitment to deliver coaching and mentoring to improve performance over the next two years. The aim of this report is to highlight how coaching and mentoring differs from training, and to also explain how the use of coaching can
Coaching is the art of facilitating another person’s learning, development and performance. Through coaching people are able to find their own solutions, develop their own skills and change their own behaviors and attitudes.
Workplace coaching is a term that refers to the process of equipping people in the working environment with necessary tools, opportunities, and knowledge for total development in order to enhance their effectiveness from an individual, organizational, and work perspective. Workplace coaching has emerged as a major concept in modern organizations since leaders, researchers, and organizations have identified it as a crucial competency in leadership and management (Cacioppe, n.d.). The increase in this practice has also been attributed to the fact that employees continue to request for coaching. As an important competency in leadership and management, workplace coaching has assumed different perspectives and approaches because of the existence of various coaching models such as Systemic Psychodynamic Coaching model.