The Culture At Youth Village, Inc.

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In today’s competitive world, an organization’s culture can be the greatest competitive advantage. Southwest prides their investment in their employees and their family type culture to be their advantage. Zappos’ success is credited to their approach in hiring talent (Kreitner & Kinicki, 2013). When it comes to hiring and retaining talent, culture matters. In his work and research at Glassdoor, Andrew Chamberlain, Ph.D. (2017), found that employees were less likely to leave companies with a higher rated culture. When it comes to an organization’s ability to grow their customer base and increase their bottom line, culture matters. Netflix credits their culture in their ability to excel in their market ("Netflix Culture: Freedom and…show more content…
(Kreitner & Kinicki, 2013)

Like Youth Villages, Netflix shares a mix of characteristics from each of the four cultures of the competing values framework. Netflix was started in 1997 by Reed Hastings and Marc Randolph with the idea of providing online movie rentals. By 1998, Netflix provided unlimited DVD Rentals through a monthly subscription. Today, Netflix provides online streaming services through multiple game consoles, televisions, and computer devices. They now have 93 million customers world-wide. The common theme in the seven aspects of Netflix’s culture is that of an Adhocracy Culture. ("About Netflix," n.d.)

Adhocracy cultures, as defined by Kreitner and Kinicki, “foster the creation of innovative products and services by being adaptable, creative, and fast to respond to changes in the marketplace” (2013, p. 70). Netflix maintains two values that identify their adhocracy culture and could help improve the organizational culture at Youth Villages. Before discussing their values, Netflix points out that anyone can establish espoused values and put them up in their lobby. They reference the espoused values of Enron versus the actions and behaviors that ultimately brought their demise as an example. Netflix states that their values are in fact enacted values, “the values and norms that are exhibited by employees” (Kinicki & Kreitner, 2013, p. 65).

One of Netflix’s values that reflect an Adhocracy culture, is their value of High
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