The Impact Of Service Quality Of Indigo Airlines

The United States carries over one third of the globe’s total traffic, where Over 1.5 billion passengers fly annually. Over the past 20 years, air travel has grown at an average of about 5% per year, the reason for annual change is usually differences in economic growth, and of course other environmental factors, such as the current war. As a rule, the annual growth in air travel has been about twice the annual growth in GDP. Deregulation, liberalization, and competition have essentially altered the management strategies and practices of airlines. Productivity improvements and cost management have been two of the greatest concerns for US airlines for the past twenty years. As a whole, the airline industry must continue to improve their specialization in terms of fleet utilization, pricing and revenue management, and schedule optimization.

1) Focus on point-to-point service. This service provides more direct nonstop flights that can minimize delays and total trip time.

• Provide background on the global industry • Present a regional analysis • Discuss current and future evolvement of the industry (trends) • Discuss challenges and strategies impacting the industry • Discuss the new breed of airlines • Discuss why airlines fail and how to achieve success

When the reorganization of the airlines in operation occurred, the network of scheduled flights from fixed itineraries comprehensive and competitive race began in improving the services they offered, such as trained attendants to deal effectively with passengers during flights. Leaning on the technical evolution and the race of modernization and progress, service airline has managed to prevail and win the battle brilliantly, that is why every day many services are efficient such as reservation systems, baggage handling, documentation, and others. Commercial aviation is an activity that is created from the need to transport people and goods, hence airlines became an option as business.

3. Keep fares and operating costs lower then everybody by being safe, efficient and operationally excellent

Airlines operates the largest fleet in the world, which the company is buying from Boeing

In addition, buying shares in other major UK and Australian airports and the development of ground transport interchange to help public arrive using public transports and check more efficiently and quickly.

4. Reliable and On-Time Service: Indigo’s Management has tried to attract customers with more than just low fares. An important factor is its on-time performance of 94 per cent – much higher than its other rivals. For instance, to ensure that its flights depart and arrive on time in spite of the dense

These are some of the strategies that “traditional” airlines use to eliminate the unnecessary costs and “frills”.

If the core service is delivered as expected, the first step to creating customer value is created. Time is another important element to be considered when striving to achieve customer satisfaction. When a JetBlue passenger spends less time on the plane, or when they reach the desired destination on time, the value of the customer towards this company increases.

Cutting cost by Outsourcing labours from India and Pakistan and providing services to other airlines.

The Airline industry has experienced continual problems with rising costs with both fuel and maintenance which has caused them to increase their fees to the consumers to pay for those rising costs. This paper will help explain what an airline such as Delta does to help alleviate such costs without forcing its consumers to flip the bill through high fees that consist of tickets, baggage fees and food. The costs of doing business in aviation today have spiraled out of control making it very expensive for both airlines and the

Indigo is one of the major airlines that maintains the punctual on-time arrival and departure under normal circumstances.

simple. If they could take airline passengers where they want to go, on time, at the lowest

Elimination of several services including in-flight meals, assigned seating and baggage transfer to connecting airlines results in costs savings; and