Communication involves “the successful passing of a message from one person to another” (Murtagh, 2007, p.23). Whether it is through body language, listening and spoken word, we continually exchange messages between each other. In most professions, effective communication skills are necessary for the development of successful workplace relationships and foster appropriate, respectful client care (Stein-Parbury, 2012,p.194). In the healthcare field, interpersonal skills are fundamental in building rapport and therapeutic relationships between the patient and other associates (Ross, 2013, p.2). To understand the importance of communication skills, I interviewed a General Practitioner who specializes in Skin Cancer to reflect on these skills …show more content…
According to Murtagh (2007, p.16) addressing the patient by his or her preferred name, establishes good rapport and in turn sets the foundation of a therapeutic relationship (Murtagh, 2007, p.16). In the unit so far, we have studied that rapport building is established by encouraging others to communication with you. As Dr. Reyes mentions in the interview, the skill of active listening allows the patient to communicate and creates this cooperative environment between both parties (personal communication, August 18, 2015). Thus, the first theme I identified in the video was the use of active listening to build rapport and set a cooperative atmosphere to foster appropriate client care. Although active listening is a vital skill in establishing rapport, verbal communication is necessary for therapeutic client relationships. This leads to the second theme I identified which is that verbal communication sets the foundation of a therapeutic relationship, build rapport and increase the understanding of the client’s needs (Windle & Warren, n.d.).
Relating to personal experience and content of the interview:
As a student nurse, I am very aware of the numerous skills of effective communication used in the nursing practice. After the interview, the discussion highlighted how the communication skills Dr. Reyes used is similar to the skills used in various healthcare professions, more importantly in nursing. With experience working as
Health professionals require good communication skills in order to carry out their roles effectively. It is therefore important for those embarking on a career in health and social care that they gain knowledge and understanding of skills involved in communication. This unit will develop and enhance communication and interpersonal skills, and will consider communication theories.
Communication is one of the basic survival skills of human and also a fundamental part of nursing. Effective communication would help to promote a positive nurse-client relationship which is crucial for the delivery of quality nursing care (Sheppard, 1993; McCabe 2003).
Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.
During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted
Communication, according to the Free Dictionary, is “the exchange of thoughts, messages, or information, as by speech, signals, writing or behaviors”. It is vital in the development and maintenance of personal and professional relationships. It is important to understand communication also includes non-verbal as well as verbal acts. According to Rane (2010), 93% of communication is nonverbal and body language is an effective nonverbal communication tool. There are two essential components in communication, which are a sender and receiver of a message. In the personal and professional health care communication paper, I will discuss the definition of healthcare
Communication with patients and other doctors is a key aspect in keeping a nursing job. Since a nurse is often a patient’s advocate as well as a link between family members and hospital staff, the ability to effectively speak and listen is critically important (New to Nursing).
Communication in nursing is important in patient teaching, patient understanding, and patient care; it is important to have the ability to communicate with the healthcare team, the patient, and the patient’s
In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.
How we communicate effects everything we do. Whether talking to patients and family members, speaking in a team meeting, or talking with our children’s teacher at a conference, communication is how we learn information, teach information and express our concerns. With this paper I will discuss; the definitions of healthcare communication, the relevancy of effective personal healthcare communication with other healthcare professionals, clients, and patients, the relevancy of effective professional healthcare
Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.
Achieving the goal as a successful nurse is not easy as it requires not only a broad knowledge but also clinical skills (Raya 2006). One of the crucial factors leading to that is learning to create therapeutic relationships between health care professionals and patients through professional communication. This is long-term training since nurses must know how to apply different communication methods to help their patients with kindness and sincerity (Varcarolis 2005). The purpose of this study is to assess knowledge of how diversified communication types are used and their efficiency in building a therapeutic relationship.
“Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help” (Asnani, MR. 2009). Effective communication plays a big role in healthcare and contributes to the quality of patient care and teamwork.
Chant, S. Jenkinson, T., Randle, J. and Russel, G. (2002) Communication skills: some problems in nursing education and practice, Journal of Clinical Nuring, 11, 1, pp. 12-21,CINAHL Plus with Full Text, EBSCOhost, viewed 10 December 2014.
In this video, Professor David Austin introduces the concept of "therapeutic communication" which refers to the process in which the therapist consciously helps the client to a better understanding through verbal or nonverbal communication. Therapeutic communication should be purposeful and goal directed to meet patient’s needs. Austin elaborated on how important it is to have effective therapeutic communication skills. Throughout this video, I have learned that therapeutic communication the key to developing a helping relationship. The lack of effective communication is one of the major problems faced in healthcare (Therapeutic Communication, 2015).
Communication is an often overlooked aspect of the physician-patient relationship. According to one study in the Journal of the American Medical Association which compared primary care physicians with no malpractice claims to those with claims, those with no claims against them spent more time with patients on routine visits, used more humor with patients, and spent more time orienting patients in regard to their health.The study clearly demonstrates that communication is a critical aspect of caring for patients and a lack thereof can potentially be the root cause of malpractice claims. My communication skills, along with my maturity and empathy, which I have developed through my unique life experiences, will contribute substantially to my