preview

The Pharmacy At Walgreens: A Case Study

Decent Essays

The pharmacy at Walgreens on Kathleen in Lakeland has recognized me personally ever since I established a relationship with the company after moving from Miami five years ago. Every month when I fill my standard prescriptions or when I get sick and have to get new medication, I am greeted by name before the cashier even looks into the computer, plus she always asks about my family and how I am feeling. The pharmacist and pharmacy technician treat me as an individual, not a number and this personal touch makes me a loyal customer. Once my doctor prescribed the drug Dexilant after I suffered acid related damage to the lining of my esophagus and could not stop throwing up. Even with United Healthcare and Cigna covering me, both insurance companies

Get Access