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The Productivity Of The Installers So Low

Decent Essays

1. Why was the productivity of the installers so low? When it came to assessing the productivity of the installers, multiple factors came into play. John Barlow, the CEO of Safelite was confused on why the technicians were only installing on average 2.5 glass units per day when they had 8 hours in the workday, with one glass unit only taking an hour to install. One main reason was that the employees just did not try as hard as they should be. There was nothing set in place that encouraged their productivity so they found no need to make that effort. Some other reason had to do with the chain of operations within the organization. This began with the trouble with the customers. When the technicians would go out for an install, they would sometimes would have difficulty finding the location because of poor directions or the customer was not at the intended location. In addition to that, 10-20% of the time, when a technician got to their location, they would find that they had the wrong parts needed for their work. These factors combined led to rescheduling and results in low productivity within the workday. 2. Does the proposed PPP plan address the problem of low productivity? Does it introduce new problems? Yes, the PPP plan addresses the problem of low productivity because it creates a form or variable pay for technicians and certain managers. This variable pay consists of small percentages of the employees installs being a form of a ‘piece rate’ to their pay. In other

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