preview

The Springville Herald Case

Better Essays

The Springville Herald Case

SH2.1 Type of Error Total Percent Copy Error 54 16.9 Layout 7 2.2 Omits 13 4.1 Paste-up 11 3.4 Poor reproduction 8 2.5 Ran-in error 30 9.4 Rate quote 13 4.1 Space not needed 7 2.2 Typesetting 53 16.6 Velox 28 8.8 Wrong ad 25 7.8 Wrong date 14 4.4 Wrong position 45 14.1 Wrong manual paste-up 5 1.6 Wrong size 6 1.9 Total 319 100.0

SH2.2 (a, b) If we are focusing on quality improvement, we would want to determine the categories which a responsible for the highest proportion of errors. Thus, a Pareto diagram would be most appropriate. …show more content…

Therefore, we might wish to use the pie chart in this case. (c) Because we want to focus on what proportion of the whole is in each category.
SH2.8 (d) Almost ninety percent of the dollar amount of ran-in errors are attributable to policy. cont. (e) The reasons for the policy explanation should be determined and policies should be either changed or clear operational definitions should be developed.

SH2.9 (a)
| | | |Stem-and-Leaf Display |
| | | |for Calls | |
| | | |Stem unit: |10 |
| | | | | |
|Statistics | |1 |1 7 8 |
|Sample Size |90 | |2 |3 6 7 8 9 |
|Mean |51.84444 | |3 |0 1 3 3 4 5 5 7 8 8 8 8 9 |
|Median |49

Get Access