Tqm in Vodafone

5122 Words Jun 25th, 2013 21 Pages
IMPLEMENTATION OF
TOTAL QUALITY MANANGEMENT IN
VODAFONE TELECOMMUNICATION COMPANY

TABLE OF CONTENT

1. INTRODUCTION TO TQM 2. NEEDS OF TQM 3. IMPLEMENTATION OF TQM BY VODAFONE

A. INTRODUCTION TO THE COMPANY B. CHARACTERISTICS C. ADVANTAGES D. PROBLEMS 4. CHANGES IN ORGANIZATION 5. ROLE OF TOP MANAGEMENT 6. MEASURING THE PROGRESS 7. FUNCTIONS PROVIDED BY THE TQM CONSULTANT 8. OPERATIONS 9. EMPOWERING/ MOTIVATING EMPLOYEES OF THE COMPANY 10. SUSTAINABILITY OF THE COMPANY 11. CLIMATE CHANGE 12. IMPLEMNTATION OF QUALITY PROGRAMME

A. TRAINING B. TOOLS AND TECHNIQUES C. TOTAL QUALITY INTERACTIVE MODEL

13. GUIDELINES
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ADVANTAGES FOR THE VODAFONE COMPANY

Market share increases

One of the best advantage which is associated with the Vodafone telecommunication company is that its value of shares in the market is comparatively higher and it is able to increase its value from time to time.

Managing cost efficiency

Again the company has been successfully able to control its cost on services so that a good productivity ratio can be maintained by the company during production and sale of its services to its customers.

Achieving customer loyalty

Vodafone company at present time due to their distinguish features and reliability in providing services, it achieve a good customer loyalty and a trust between the company and their customers.

Controlling and managing complaints

One of the most important and distinct advantage of Vodafone telecommunication company is that the company is able to easily handle the adverse situations. The company has been able to successfully control and manage the various complaints made by their customers through their call centre.

PROBLEMS ASSOCIATED WITH THE COMPANY

Huge number of staffs

The company has a large no. of employees all over their branches in each countries. So there is a problem of controlling these staffs.

Complexity

Again the company has of lots of complexity during the render of service process.

Less tangible

The approach of total quality

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