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Prepared by: A Product of the Alliance to Modernize Healthcare Federally Funded Research and Development Center Sponsored by the Centers for Medicare & Medicaid Services (CMS) At the Request of U.S. Department of Veterans Affairs Veterans Access, Choice and Accountability Act of 2014 Veterans Choice Act Assessment G: VHA Provider Staffing, Productivity, and Time Allocation Final Report-DRAFT Version 1.0 June 12, 2015 Prepared for CAMH under: Basic Ordering Agreement No. 105042 Task Order No. 1-105247 Prime Contract No. HHS-M500-2012-00008I Prime Task Order No. VA118A14F0373 This report is the result of the contributions of several team members, who conducted site visits, processed and analyzed data, managed team activities, and enabled the Grant Thornton team to execute a rigorous study over a short period of time. The team was led by Grant Thornton, with integral support from team member FTI Consulting, and three independent contractors. Hillary Peabody – Project Manager Dr. Peter Erwin – Project Director Sharif Ambrose - Quality Partner Erik Shannon - Program Partner Nicole Nelson – Lead Editor Contributors Craig Ahrens Katie Beringer Colin Boyle Marjorie Broffman Sheba Ehteshami Pam Gusmanos David Howard Steve Kleinglass Alex Margolis Kyong Pak John Podlenski Eddie Sanders Jake Schreiber Terrie Searles Dr. Artie Shelton Eliza Spencer Laura Stone Dr. Edwin Zarling Yilin Zhang The Grant Thornton Team expresses appreciation to our internal

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