preview

Walgreens Swot Analysis Paper

Decent Essays

Walgreens prides itself on its diversity in the workplace. This is one of their core competencies. Since 2013 Walgreens has created an annual diversity and inclusion report that shows what they did that specific year that helped diversify their company. According to the report, in 2014 33% of the United States labor force was people of color while during that same time people of color made up 42.8% of Walgreens employees (“2014 Diversity,” n.d.). Walgreens also offers a disability inclusion report each year. At one of Walgreens distribution centers more than half of the employees have disabilities. With this center they have seen 120% increases in productivity so now they are expanding this model into retail locations (“2014 Diversity,” n.d.). …show more content…

One major weakness of Walgreens is their store layouts. Each store is not uniform this can become confusing for many consumers. Some stores have 9 isles while others have 10 isles. While new stores have well experience layouts, in these layouts the pharmacists sit in front of the pharmacy at a desk there to assist any customers. All the different layouts can be confusing to consumers especially the elderly who make up a big portion of Walgreens customers. While having a store on each corner can be strength, this can lead to difficult parking situations for customers. I know personally, when I leave work I have to take a different way home then I do coming to work since it is hard to make a left hand turn out the one side of the parking lot. This can be difficult for customers who need to make a left hand turn to return back to their home. They do not want to go around town just to get back to their house. A lost insurance company contract caused Walgreens to lose many customers. The lost contract was with Express Scripts, this was seen negatively by many customers. Tricare, a military insurance was a part of Express Scripts. Walgreens gained a bad name with military members with the loss of this contract. Currently, Walgreens does take certain Express Script insurances they do not take Tricare. I personally think that Walgreens lacks when training customers. Employees are usually the last one to find out about anything that is going on in the company. Also, employees find it hard to answer all of the customers’ questions properly. The last weakness is the high prices at Walgreens. They do not have as many products in the store to spread out the expenses so this leads to higher prices. Also, with convenience comes a higher price. A store like Meijer has a lot of products to spread expenses over to keep costs low. With the strategic alliance with Amerisource Bergen, Walgreens will be able to improve

Get Access